Sales Director
5 days ago
About the Role:
As a Sales Manager at Carter's, you will be the primary point of contact for customers, providing expert guidance on our products and services. You will be responsible for maintaining a welcoming and inclusive environment, ensuring that customers feel valued and supported throughout their shopping experience.
About You:
We are seeking a highly motivated and customer-focused individual to join our team. You will be responsible for fostering a positive and safe environment for both employees and customers. You will consistently model service standards and coach others to success.
Key Responsibilities:
* Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14
* Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
* Maintain a genuine customer focus on the sales floor
* Foster a positive, safe, and inclusive environment for employees and customers
* Consistently model service standards and omni-channel experience while coaching others to success
* Lead and execute an assigned business focus area through planning and detailed follow through
* Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
* Utilize customer feedback to identify areas of opportunity to implement actions to drive results
* Build customer loyalty through Company sponsored programs, including credit
* Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
* Recognize exceptional performance through positive reinforcement and appreciation
* Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls
Requirements:
* A positive and solutions-oriented mindset
* Effective and professional verbal and written communication skills
* The ability to manage multiple tasks at once
* Proficient Computer and technology skills (Outlook, Excel, Web navigation, etc.)
* A variety of skills and experiences
* High school diploma or GED
* Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
* Stand or walk for extended periods of time; climb up and down a ladder
* Provide availability that may include days, nights, weekends, and holidays as scheduled
Benefits:
* Schedules that fit your life
* Benefits and perks that make life better, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more
* Advance You Program helps earn a GED or a bachelor's degree tuition-free or learn English as a second language
* The opportunity to learn and build skills and grow as an individual
* Development programs to help you grow in your current role and beyond
About Carter's:
Carter's is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip Hop, and Little Planet brands. We are committed to creating a diverse environment and are proud to be an equal opportunity employer.
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