Customer Service Director
3 weeks ago
Customer Service Director
Location: Cincinnati OH
Reporting directly into Vice President, Customer Programs
Build an Aviation Career You’re Proud Of
Build your career with integrity by working at a company that doesn’t just treat you like a number. You’ll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way. Our on-the-job training and team of experts mean you’ll be set up for success.
Take charge of our day-to-day operations, so we remain the trusted source for aviation repair and maintenance. Work with your team to implement the right processes and practices across our organization to help ensure flight and product efficiency.
We are seeking a dynamic and experienced Customer Service Director to lead and oversee the strategic planning, execution, and optimization of StandardAero’s Customer Service function. This role ensures the highest level of customer satisfaction by developing and implementing effective customer service strategies, processes, and policies. The Director will lead and mentor a team of customer service representatives, fostering a customer-centric culture and driving continuous improvement in service delivery.
What you’ll do:
- Develop, implement, and execute strategies to improve customer satisfaction, loyalty, and retention
- Provide visionary leadership, mentorship, and guidance to a diverse team of customer service representatives on meeting targets for turn time, invoicing, and other performance measures as developed
- Foster strong partnerships and collaboration with senior leaders, including Sales, Finance, Operations, Supply Chain, Quality, Engineering, to align operational efforts and drive holistic business success and optimize due date compliance
- Analyze customer feedback and data to identify areas for improvement and innovation
- Handle escalated customer issues and complaints, providing solutions in a timely manner
- Develop and maintain business relationships with customers. Oversee and participate in customer related visits/functions
- Manage Trade Working Capital (TWC) by the continual reduction of shipped-not-invoiced and aged work-in-progress measures of performance
- Act as a liaison between customers and operations regarding contractual requirements, status of work, pricing, scheduling, shipping, settlement of customer complaints, and reviewing & coordinating all contract work for the business to ensure adherence to the contract
What skills you will use:
- Bachelor’s degree in Business Administration, or a related field.
- Proven experience in a senior customer service role, with a minimum 10 years of progressive leadership experience
- Strong strategic thinking, problem-solving, and decision-making skills
- Excellent interpersonal, communication, and team-building abilities
- Experience in a fast-paced, dynamic industry is highly desirable
- Strong analytical skills with ability to use data to drive insights and decisions
Preferred Characteristics:
- Previous MRO experience preferred
- MBA or advanced degree preferred
Benefits that make life better:
- Comprehensive Healthcare
- 401(k) with 100% company match; up to 5% vested
- Paid Time Off starting on day one
- Bonus opportunities
- Health- & Dependent Care Flexible Spending Accounts
- Short- & Long-Term Disability
- Life & AD&D Insurance
- Learning & Training opportunities
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
#Standard Aero
-
Customer Service Director
3 weeks ago
Hamilton, United States StandardAero Full timeDirector of Customer Service Location: Cincinnati OH Reporting directly into Vice President, Customer Programs Build an Aviation Career You're Proud Of Build your career with integrity by working at a company that doesn't just treat you like a number. You'll get the tools to do things right in a clean and safe work environment and the trust to fix any issue...
-
Customer Service Director
3 weeks ago
Hamilton, United States StandardAero Full timeCustomer Service Director Location: Cincinnati OH Reporting directly into Vice President, Customer Programs Build an Aviation Career You're Proud Of Build your career with integrity by working at a company that doesn't just treat you like a number. You'll get the tools to do things right in a clean and safe work environment and the trust to fix any issue...
-
Customer Service
4 months ago
Hamilton, United States Lowe's Full timeJob Title: Customer Service Representative Employer: Lowe’s Job Description: As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, resolving issues, and providing product information. You will play a key role in enhancing the customer experience, ensuring...
-
Customer Service Operations Architect
2 months ago
Hamilton, United States Northstrat Full timeNorthstrat is seeking an experienced and driven Customer Service Operations Architect to join our dynamic team. The ideal candidate will have extensive experience in one or more of the following areas: customer service call center operations, network monitoring operations, functional architecture design and operational concept development. This role demands...
-
Hamilton, Ohio, United States Lutheran SeniorLife Full timeDirector of Rehabilitation Services-Staffing OperationsLutheran SeniorLife is seeking a highly skilled and experienced Director of Rehabilitation Services-Staffing Operations to join our team. As a key member of our leadership team, you will be responsible for managing the staffing needs of our rehabilitation services, ensuring that we have the right people...
-
Customer Service Associate
1 month ago
Hamilton, Texas, United States Family Dollar Full timeCustomer Service Representative Job DescriptionAs a Customer Service Representative at Family Dollar, you will be responsible for providing exceptional service to customers. Your primary goal is to ensure that every customer leaves the store satisfied with their shopping experience.Key Responsibilities:Provide exceptional customer service, responding to...
-
Customer Service Liaison
1 month ago
Hamilton, Ohio, United States State Farm Insurance Full timeJob Summary: As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support. Your key responsibilities will include assisting customers with inquiries, complaints, and policy changes, as well as providing accurate and timely information regarding insurance products and services.Key...
-
Customer Service Representative
4 weeks ago
Hamilton, Montana, United States Walgreens Full timeAs a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. Key responsibilities include registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to customers. Additionally, you...
-
Customer Service Representative
1 month ago
Hamilton, Ohio, United States Walgreens Full timeAs a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. Key responsibilities include registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to customers. Additionally, you...
-
Customer Service Ambassador
4 weeks ago
Hamilton, Mississippi, United States Family Dollar Full timeCustomer Service Representative at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers. Your key responsibilities will include:Greeting customers and assisting them with the selection of merchandiseCompleting cash register transactions and...
-
Operations Director
4 weeks ago
Hamilton, Virginia, United States PCRK Group Full timeAt PCRK Group, we are seeking a skilled Operations Director to lead our team and drive business success. The ideal candidate will have strong analytical, leadership, and communication skills, with a comprehensive understanding of Profit & Loss statements and proficiency in Microsoft Word, Excel, and PowerPoint.Key Responsibilities:Ensure the location is...
-
Customer Service Ambassador
1 month ago
Hamilton, Ohio, United States Annette Snowden - State Farm Agent Full timeJob OverviewAs a Customer Service Representative with Annette Snowden - State Farm Agent, you will be responsible for delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role. You will have the...
-
Customer Service Representative
4 weeks ago
Hamilton, Ohio, United States Walgreens Full timeJob Description:As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, friendly, and efficient checkout service, and engaging customers and patients by greeting them and offering...
-
Customer Service Representative
4 weeks ago
Hamilton, United States Caliber Collision Centers Full timeService Center Sterling RX JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level...
-
Customer Service Representative
4 weeks ago
Hamilton, Ohio, United States Domino's Pizza LLC Full timeDomino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers. Your key responsibilities will include:Greeting customers and providing them with a positive and engaging experienceTaking customer orders using...
-
Customer Service Specialist
21 hours ago
Hamilton, United States The Sherwin-Williams Company Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...
-
Customer Service Specialist
2 hours ago
Hamilton, United States The Sherwin-Williams Company Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...
-
Customer Service Representative
1 month ago
Hamilton, Ohio, United States Taunya Roark - State Farm Agent Full timeJob OverviewAs a Customer Service Representative with Taunya Roark - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will have opportunities to enhance...
-
Customer Service Associate
4 weeks ago
Hamilton, Texas, United States Family Dollar Full timeCustomer Service Representative Role at Family DollarAs a valued member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers. Your key responsibilities will include:Providing assistance to customers with their selection of merchandiseCompleting cash register...
-
Customer Relationship Manager
4 weeks ago
Hamilton, Ohio, United States Anserve Full timeAbout AnserveAnserve Inc. is a leading provider of 24x7 HIPAA-compliant Call Center services in the $30B industry. We take pride in being recognized as a Top Ten company among our competitors. With a diverse business community as our client base, Anserve has been delivering professional answering services since 1969. Our company is built on a strong...