Front Desk Administrator

3 weeks ago


Flushing, New York, United States NY Otolaryngology PLLC Full time
Job Summary: We are looking for a skilled and customer-focused Front Desk Administrator to join our team at NY Otolaryngology PLLC. As a key member of our front office staff, you will be responsible for providing exceptional patient care and managing our daily operations.

Key Responsibilities:
  • Welcoming patients and visitors, and directing them to the appropriate staff member or department
  • Managing incoming phone calls, and responding to patient inquiries
  • Maintaining a clean and organized reception area, ensuring all necessary supplies and materials are available
  • Providing basic and accurate information to patients via phone or in-person
  • Receiving and distributing daily mail and deliveries
  • Monitoring and maintaining office security, controlling access through the reception desk
  • Ordering front office supplies and managing inventory levels
  • Updating calendars and scheduling patient appointments, confirming the next day's schedule
  • Registering patient information and verifying insurance details online or over the phone
  • Maintaining accurate records of office expenses and costs

Requirements:
  • Bilingual in Chinese and English (written and spoken)
  • Previous experience as a Receptionist, Front Office Representative, or similar role in a medical office setting
  • Proficiency in Microsoft Office Suite and other medical registration software (such as MDland); previous experience with EPIC is a plus
  • Familiarity with office equipment, including fax machines and printers
  • Professional attitude and appearance
  • Strong written and verbal communication skills
  • Ability to work independently and as part of a team
  • Excellent organizational and time management skills, with the ability to prioritize tasks
  • Customer service attitude
  • Prior medical office experience or additional certification in Office Management is a plus

Estimated Salary Range: $45,000 - $60,000 per year, depending on experience.

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