Customer Experience Manager

4 days ago


Des Peres, Missouri, United States The Normal Brand Full time
Job Description

We are seeking a Customer Experience Manager to join our team at West County Mall store. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences and driving revenue growth.

Key Responsibilities
  • Inspire and lead the team to deliver exceptional customer experiences and drive revenue growth.
  • Foster a clean, enjoyable, and fun environment that exceeds customer expectations.
  • Maximize sales and revenue by facilitating retail sales and suggestive selling.
  • Maintain a safe and clean store environment, adhering to Normal Brand standards.
  • Educate and train team members on product knowledge and sales techniques.
Requirements
  • 2+ years of retail management experience, preferably in fashion or apparel.
  • Excellent communication and interpersonal skills, with a passion for making people happy.
  • Proficiency in Shopify and Shopify POS systems.
  • Strong integrity and self-awareness, with a humble, hungry, and smart approach.
  • Eager to learn and adapt quickly to new systems and processes.
What We Offer
  • Paid hourly and bi-weekly, with opportunities for bonuses and employee discounts.


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