Pet Resort Team Lead

5 days ago

Stanton, California, United States Crossroads Pet Resort Full time
Job Description

We are seeking a seasoned Team Lead to join our busy pet resort team at Crossroads Pet Resort. In this dual-role, you will be responsible for the overall care and well-being of the animals and the supervision of the kennel staff at our facility. In addition, you will assist the General Manager with day-to-day responsibilities for the business, including overseeing client service staff, as needed.

Key Responsibilities:
  • Animal Care and Safety: Oversee and supervise the general health and safety of the animals, ensuring their well-being and happiness during their stay with us.
  • Kennel Staff Supervision: Supervise kennel personnel and oversee general animal care tasks such as water and feeding, recreation, housing, and grooming.
  • Record Keeping: Maintain up-to-date records of animal feedings, treatments, and other related information as needed to ensure animals are healthy and happy.
  • Feeding and Medication: Follow feeding and medication instructions and provide close oversight of kennel staff who assist with these tasks.
  • Animal Enrichment: Engage in play activities and exercise with the animals, group like-tempered animals together, and rotate animals to ensure sufficient recreation time.
  • Facility Maintenance: Maintain a clean and healthy facility, ensuring runs, kennels, and play yards are maintained in a clean and sanitary manner at all times.
  • Run Card Management: Ensure run card information is accurate for each animal and run cards are properly posted as per policy.
  • Temperature Management: Monitor external temperature and manage animals per stated policies on temperature exceedances (hot and cold).
  • Signage and Procedures: Maintain proper signage in and around the facility, per policies and procedures, and work with staff to stay up-to-date on standard operating procedures (SOPs).
  • SOP Updates and Training: Update SOPs as needed and provide documented training to staff when SOPs have been revised or new procedures are implemented.
  • Staff Scheduling: Schedule appropriate kennel staffing based upon daily capacity numbers and work with the GM to monitor payroll costs for the kennel.
  • Employee Meetings and Performance Reviews: Conduct employee meetings and work with the GM regarding employee performance reviews, providing employee feedback on a routine basis.
  • Client Service Support: Assist with oversight of client service staff to ensure proper coverage of the front desk, phones, and in-person clients.
  • Team Collaboration: Interface with trainers, groomers, and front-end staff about intakes, go-homes, training dog schedules, grooming needs, and client-specific requests, ensuring the entire team is on the same page on a daily basis.
  • Communication and Feedback: Interface with the GM and owner as needed to communicate issues, provide feedback, and propose ideas for improvement.
Qualifications:
  • Experience: Minimum 3 years previous experience in animal care, with leadership roles preferred.
  • Communication and Teamwork: Strong communication skills and a willingness to work as a part of a team; the Team Lead is a working role.
  • Animal Passion: Passion to help and treat animals.
  • Weather Adaptability: Ability to work outdoors in all weather conditions.
  • Animal Interaction: Ability to interact with animals in a calm, non-threatening manner.
  • Fast-Paced Environment: Ability to thrive in a fast-paced, think-on-your-feet environment.
  • SOP Implementation: Ability to implement and follow SOPs and policies, and ensure team members are also following them.
  • Staff Motivation and Accountability: Ability to motivate staff and hold staff accountable for daily tasks.
  • Performance Feedback: Ability to provide feedback on performance and to receive feedback.

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