Pet Resort Team Manager

3 weeks ago

Stanton, California, United States Crossroads Pet Resort Full time
Job Title: Team Leader

We are seeking a seasoned Team Leader to join our busy dog daycare, boarding, grooming, and training team at Crossroads Pet Resort.

Job Summary:

The Team Leader will be responsible for the overall care and well-being of the animals and the supervision of the kennel staff at our facility. This role requires a dynamic, organized, and dedicated person with excellent written and verbal communication skills and a focus on professionalism, quality, and safety.

Key Responsibilities:
  • Oversee and supervise the general health and safety of the animals.
  • Supervise kennel personnel and oversee general animal care tasks such as water and feeding, recreation, housing, and grooming.
  • Maintain up-to-date records of animal feedings, treatments, and other related information as needed to ensure animals are healthy and happy during their stay with us.
  • Follow feeding and medication instructions and provide close oversight of kennel staff who assist with these tasks.
  • Engage in play activities and exercise with the animals; group like-tempered animals together and rotate animals to ensure sufficient recreation time.
  • Maintain a clean and healthy facility; ensure runs, kennels, and play yards are maintained in a clean and sanitary manner at all times.
  • Ensure run card information is accurate for each animal and run cards are properly posted as per policy.
  • Ensure animals are housed in properly sized runs/kennels.
  • Monitor external temperature and manage animals per stated policies on temperature exceedances (hot and cold).
  • Maintain proper signage in and around the facility, per policies and procedures.
  • Work with staff to stay up-to-date on standard operating procedures (SOPs) and ensure said procedures are followed.
  • Update SOPs as needed and provide documented training to staff when SOPs have been revised or new procedures are implemented.
  • Schedule appropriate kennel staffing based upon daily capacity numbers and work with the GM to monitor payroll costs for the kennel.
  • Schedule kennel staff to ensure proper coverage while employees are on their routine or meal breaks.
  • Conduct employee meetings and work with the GM regarding employee performance reviews - provide employee feedback on a routine basis.
  • Assist with oversight of client service staff to ensure proper coverage of the front desk, phones, and in-person clients.
  • Interface with trainers, groomers, and front-end staff about intakes, go-homes, training dog schedules, grooming needs, and client-specific requests. Ensure the entire team is on the same page on a daily basis.
  • Interface with the GM and owner as needed to communicate issues, provide feedback, and propose ideas for improvement.
  • Be responsible for other tasks as assigned by the GM.
Qualifications:
  • Minimum 3 years previous experience in animal care - leadership roles are preferred, but dedication, a focus on quality and safety, an ability to retain information, and a willingness to engage with and train others, and implement required standard operating procedures, is a must.
  • Strong communication skills and willingness to work as a part of a team; the Team Leader is a working role.
  • Passion to help and treat animals.
  • Ability to work outdoors in all weather conditions.
  • Ability to interact with animals in a calm, non-threatening manner.
  • Ability to thrive in a fast-paced, think-on-your-feet environment.
  • Ability to implement and follow SOPs and policies and ensure team members are also following them.
  • Ability to motivate staff and hold staff accountable for daily tasks.
  • Ability to provide feedback on performance and to receive feedback.

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