Front Desk Representative

1 week ago


Holyoke, Massachusetts, United States Buffalo Lodging Associates, LLC Full time

**Job Title:** Front Desk Agent

Location: Holyoke, MA 01040

Estimated Salary: $45,000 - $55,000 per year

We are seeking a skilled and friendly Front Desk Agent to join our team at Homewood Suites by Hilton in Holyoke. As the face of the hotel, you will provide exceptional service to all guests, ensuring their stay is comfortable and enjoyable.

The ideal candidate will have excellent communication skills, be able to multitask, and work effectively in a fast-paced environment. Previous experience in customer service or a similar role is highly desirable.

About Buffalo Lodging Associates:

Buffalo Lodging Associates is a leading hotel management company with a strong commitment to providing excellent hospitality services. Our team is passionate about delivering a best-in-class experience for our guests, and we are looking for like-minded individuals to join us.

Responsibilities:

  • Greet guests and process check-in/check-out procedures
  • Handle cash and credit transactions, as well as respond to guest requests
  • Provide information about hotel services and amenities
  • Take reservations and update the property management system
  • Work a flexible schedule, including mornings, evenings, and weekends

Requirements:

  • High school diploma or equivalent required
  • Customer service experience preferred
  • Hilton experience is a plus
  • Basic computer knowledge, including Property Management Systems

Benefits:

  • Paid weekly (every Friday)
  • Medical, dental, and vision insurance
  • 401(k) retirement savings plan with employer match
  • Paid vacation and sick time
  • Paid holidays
  • Tuition reimbursement
  • Flexible spending account
  • Company-paid life insurance
  • Short-term disability insurance
  • Long-term disability insurance
  • Employee assistance program
  • Hotel discounts for employees and their families
  • Wellness programs
  • Monthly employee appreciation activities and events
  • Learning and development opportunities
  • Employee referral program


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