Store Operations Manager

3 weeks ago


Birmingham AL USA, United States Rack Room Shoes Full time

Job Description Summary
The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.

  • Primary Responsibilities
  • Ensure the safety and welfare of employees and customers. Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer.
  • Point of Sale and Inventory Management
  • Process all POS terminal transactions in accordance with policy and procedure. Manage sales, discounts and refunds. Handle loyalty programs. Perform opening and closing procedures.
  • Inventory Control and Merchandising
  • Manage inventory control responsibilities, including shipping and receiving, price management, singles, damaged merchandise and conducting physical inventory. Ensure sales floor merchandising and visual presentation adhere to company standards, including merchandise placement, sales floor maintenance and housekeeping, and promotional event directions, materials and signage.
  • Payroll and Training
  • Manage payroll control responsibilities, including scheduling, payroll budget compliance and time and attendance. Provide training and development of direct reports, utilizing all available training tools and consistently reinforcing customer service standards.
  • Loss Prevention
  • Ensure adherence to all policies and procedures in regards to the protection and control of all Company assets.

Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

Key Qualifications
An approved background check. Effective verbal and written communication skills. Managerial and organizational skills.



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