Customer Service Representative
4 weeks ago
Job Summary
We are seeking a highly organized and customer-focused Customer Service Representative to join our team at Insight Global. In this role, you will provide exceptional support to our internal and external customers, ensuring timely and accurate resolution of their inquiries and issues.
Key Responsibilities
- Provide office and clerical support to customers, including accessing files, printing documents, and issuing EBT cards.
- Greet and assist customers in the lobby area, directing them to the proper staff as needed.
- Answer incoming telephone calls and respond to customer inquiries in a professional and courteous manner.
- Make copies of forms, applications, and documents as needed, and scan documents for walk-in customers.
- Assist internal customers as needed, providing support with administrative tasks and projects.
Requirements
- High school diploma or equivalent required; GED or experience in office support and administration practices and procedures a plus.
- Excellent organizational, oral/written communication, and customer service skills, with the ability to work in a team environment.
- Computer experience with word processing, electronic records, and basic spreadsheets, with strong attention to detail and time management skills.
About Us
Insight Global is a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.
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