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Group Travel Sales Agent

1 month ago

Sens, Bourgogne-Franche-Comté, United States Fareportal Full time
Job Title: Group Travel Sales Agent

Fareportal is a leading travel technology company seeking a highly motivated and bilingual Group Travel Sales Agent to join our team. As a Group Travel Sales Agent, you will be responsible for providing exceptional customer service to group clients, negotiating and securing airfare rates, and offering prompt and accurate service to meet their needs.

Key Responsibilities:
  • Provide group clients with the best group airfare rates verbally and in writing.
  • Offer prompt, accurate and courteous service to group clients.
  • Assist group clients with air, cars, and hotel reservations.
  • Contact group travel desk or Sales Acct Mangers at the airlines and follow up by email, phone or online to negotiate and secure space for your clients.
  • Provide support and offer solutions to our group client's questions, concerns, changes, cancelation, waivers, refunds, billing clarifications with the highest degree of professionalism.
  • Secure new group client sales and retain existing clients through exceptional customer care.
Requirements:
  • 3+ years of group or corporate travel agency/airline or hotel experience.
  • Prior inbound and outbound call center customer care experience for group clients or internal corporate clients.
  • Advanced GDS experience (SABRE and/or Amadeus).
  • Savvy Internet research skills for travel related purposes.
  • Familiar understanding of air, cars, and hotel group contracts.
  • Basic ticketing knowledge.
  • Excellent interpersonal and verbal/written communication skills.
  • Familiar with airline NDC tools for group travel agents.
Bilingual Language Skills:

Ability to read, write and understand legal contracts, negotiate on behalf of Fareportal, and be able to offer competitive group products to our clients in both English and Spanish.

Benefits:
  • Health, Dental and Vision Benefits
  • Competitive Paid Time Off and Leave Policies
  • Employee Friendly Technology and Gadget Policies