Guest Experience Specialist
4 weeks ago
We are seeking a skilled Guest Experience Expert to join our team at JW Marriott Tampa Water Street. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.
Key Responsibilities- Process operational needs and address guest requests in a timely and professional manner
- Complete reports and maintain accurate records
- Share knowledge of the local area and provide recommendations to guests
- Work collaboratively with colleagues to ensure seamless guest experiences
- Adhere to company policies and procedures, maintaining confidentiality and protecting company assets
- High school diploma or equivalent required
- No related work experience necessary
- No supervisory experience required
- Ability to work in a fast-paced environment and adapt to changing situations
- Excellent communication and interpersonal skills
Marriott International is an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. Our hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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