Hospitality Operations Manager

2 weeks ago


Deer Harbor, Washington, United States Wyndham Destinations Full time

Wyndham Destinations is a leading vacation ownership company that puts the world on vacation. Our mission is simple: to deliver exceptional experiences for millions of travelers worldwide. At our more than 270 vacation club resort locations across the globe, we're committed to innovation and growth.

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The Rooms Supervisor Role

We're seeking an experienced Hospitality Operations Manager to oversee the daily operation of our Housekeeping and Guest Services departments at our vacation club resort. As a key member of our team, you'll be responsible for implementing and performing departmental functions, including administrative, accounting, property guest service, and associate development. You'll ensure successful staffing levels, participate in unit inspections to maintain high standards, train staff on ROPs/DOPs, and select and develop associates in both departments.

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Main Responsibilities

  1. Implement and perform departmental functions to achieve maximum productivity and profitability.
  2. Manage strict room inventory to achieve the highest possible room occupancy percentage.
  3. Manage guest accounts to ensure correct rates are being applied and appropriate rate authorization is obtained.
  4. Review incoming groups to ensure all blocking needs and front office requirements are met.
  5. Ensure all guest resolutions are achieved and responded concerns are addressed.
  6. Own and manage the Internal Audit process.
  7. Ensure departmental compliance with Quality Assurance, Loss Prevention, and safety standards procedures.
  8. Manage and support all financial aspects of the department.

Requirements

  • Strong leadership skills, with the ability to effectively coach, mentor, and train staff.
  • 2-5 years of hotel/resort experience.
  • Excellent communication skills.
  • Proficiency in Microsoft Excel, Word, and Outlook.

Benefits and Compensation

We offer a comprehensive range of benefits to our associates, including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, sick leave, and a 401(k) plan with employer match. The estimated salary for this role is $40,000-$45,000 per year, based on experience, location, and other factors.

Why Choose Us?

At Wyndham Destinations, we're passionate about delivering exceptional experiences for our guests and creating opportunities for our associates to grow and succeed. Join our global team and become part of a dynamic organization that values hospitality, teamwork, and innovation.



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