Business Service Representative

1 week ago


Paris, Texas, United States PEAR HR Solutions Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at PEAR HR Solutions. As a key member of our organization, you will be responsible for delivering exceptional customer service and support to our clients. If you have a passion for helping others and a strong desire to succeed in a fast-paced environment, we encourage you to apply.

About the Role

This is a full-time opportunity with competitive pay and benefits. You will work closely with our team to handle customer inquiries, resolve issues, and provide solutions that meet their needs. A successful candidate will possess excellent communication skills, a strong work ethic, and the ability to thrive in a remote work setting.

Key Responsibilities
  • Handle incoming and outgoing calls related to client accounts
  • Document all customer communications in our system
  • Review and quality control information to ensure accuracy
  • Track all necessary information, including system documentation and logs
  • Perform basic office tasks as needed

Requirements
  • Call center experience preferred, but not required
  • High-level computer skills required
  • Strong interpersonal and communication skills
  • Ability to maintain a professional demeanor in all situations

Working From Home Requirements

To be considered for this role, you must have a dedicated workspace with no background noise or distractions. You will also need to reside within 100 miles of Paris, TX or DeKalb, TX. A high-speed internet connection with the ability to connect to our system using an Ethernet cable is required. Your personal mobile device must meet specific requirements, including having multi-factor login apps and being an iPhone 7 or newer or an Android 9.2 or greater device.

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