Insurance Claims Consultant

2 weeks ago


Huntsville, Alabama, United States Alfa Insurance Corporate Careers Full time
Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
Company Overview

Alfa Insurance is a highly rated insurance provider that offers a comprehensive range of automobile, home, life, farm, and business insurance solutions. Renowned for exceptional customer service, Alfa boasts a 94% satisfaction rate in claims handling. Since its inception in 1946, Alfa and its affiliates have successfully served over 1 million clients across 14 states.

Joining Alfa Insurance as a Claims Resolution Specialist presents a unique opportunity that transcends traditional claims processing. This role is part of a respected organization founded on values of faith, family, community, and integrity. By becoming a member of the Alfa team, you will discover your true purpose while positively impacting the lives of our valued policyholders and contributing to your community.

Job Summary

Are you seeking a fulfilling career in the insurance sector? Do you possess a meticulous attention to detail, excellent time management abilities, and thrive in a dynamic work environment? If you enjoy collaborating with a dedicated team focused on delivering outstanding customer service, you may be an ideal candidate for the Claims Resolution Specialist position at Alfa Insurance.

In this role, you will assist policyholders and adjusters with both automobile and property claims.

At Alfa Insurance, we are committed to fulfilling our promises to our clients. Our Claims department maintains a 94% satisfaction rating, and we strive to support our customers in regaining stability as swiftly as possible.

Responsibilities
  • Resolve claims and provide assistance to customers, adjusters, and management regarding auto and property claims.
  • Assess coverage, make liability determinations, and evaluate damages owed under policy agreements.
  • Deliver exceptional customer service by promptly responding to inquiries and communicating resolutions effectively to customers, colleagues, and supervisors.
  • Efficiently manage time and resources on claims to minimize the duration of auto and property claims resolution.

Qualifications
  • High school diploma required; Bachelor's degree preferred.
  • Two years of experience in the insurance field, particularly in claims handling, is preferred.
  • Familiarity with Claims Best Practices, tort laws applicable in our operational states, and Department of Insurance regulations, especially each state's fair claims practice act.
  • Strong oral and written communication skills.
  • Effective decision-making and problem-solving abilities.
  • Proficient in general office tasks such as faxing, copying, filing, and typing at least 30 words per minute.
  • Computer literacy, including proficiency in Microsoft Word, Excel, Windows 10, Outlook, Guidewire, and ImageRight.
Benefits/Perks
  • Potential for annual performance bonuses.
  • Discounts on auto insurance (subject to underwriting approval).
  • Comprehensive benefits package including health, dental, supplemental cancer, vision insurance, and a 401(k) plan.
  • Paid Time Off Bank, with 3 days of PTO available after the initial 80 hours worked for new hires.
  • Short-term and long-term disability coverage.
  • Flexible Healthcare and Childcare spending accounts for tax savings.
  • Opportunities for career advancement.
  • Ongoing training and support throughout your career with Alfa.
  • College tuition discounts at various institutions in Alabama.


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