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Housekeeping Supervisor
2 months ago
We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Grand Pacific Resorts. As a key member of our resort operations team, you will be responsible for overseeing the daily activities of our housekeeping staff, ensuring that our guest rooms and public areas are clean, well-maintained, and meet the highest standards of quality.
Key Responsibilities- Supervise and coordinate the activities of housekeeping staff, including room attendants and house attendants.
- Conduct regular inspections of guest rooms and public areas to ensure they meet our high standards of cleanliness and quality.
- Assist with opening and closing duties of the Housekeeping department, including lost and found.
- Check unoccupied rooms and compare to discrepancies.
- Oversee the activities and actions of assigned personnel.
- Inspect vacant and occupied rooms for cleanliness, supplies, maintenance problems, and guest-room temperature.
- Complete and communicate maintenance work orders to Maintenance Lead and General Manager.
- Ensure linen storage rooms, trash rooms, and Housekeeping carts are clean, organized, and properly inventoried for following business day's activities.
- Ensure combustible substances are removed from storage areas.
- Keep corridors, vending areas, and stairwells clean and free of obstructions.
- Supervise employees and discusses personnel issues with General Manager.
- Investigate and report inappropriate behavior by staff, guests or suspicious persons.
- Evaluate productivity and quality of work of each employee and determine additional training needs.
- Ensure employees report in to Housekeeping office, and are cleared before departing.
- Turn over all vacant, clean rooms; verify stay-overs, report early check out, and communicate issues and discrepancies with Front Desk.
- Conduct Room Attendant performance appraisals in a timely manner.
- Train new employees and provide continued training for current employees.
- Conduct Quality Assurance (QA) audits.
- Maintain recommended par levels of inventories.
- Attend pertinent Housekeeping meetings.
- Responsible for consumable inventories.
- Responsible for conducting all responsibilities in a professional and ethical manner.
- Responsible for maintaining a consistent, regular attendance record.
- Adhere to performance standards, company policies and procedures, as they relate to the department.
- 1+ years of related experience preferred.
- High school diploma or equivalent preferred.
- Experience in conflict resolution, coaching, teamwork, and time management preferred.
- Complete knowledge and skill of Room Attendant and House Attendant responsibilities and duties.
- Ability to multitask effectively.
- Strong customer service skills.
- Excellent communication and organizational skills.
- Experience in the hospitality industry (time share preferred).
- Ability to work well in a diverse team environment.
- Must be available to work various shifts including weekends and holidays.
- Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test.
- Ability to speak and understand the English language.
- Must be able to stand and/or walk for up to 8 hours.
- Must also be able to sit, stoop, kneel, crouch and crawl.
- Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.
- Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort.