Logistics and Service Manager

3 weeks ago


Fall River, Massachusetts, United States Bluedrop Water Full time
About the Company

Bluedrop Water is a leading water filtration company that supplies a variety of water filtration systems and equipment to residential and commercial customers throughout the United States.

Job Description

We are seeking a highly motivated Logistics and Service Manager to join our team at Bluedrop Water. In this role, you will be responsible for managing the logistics and service operations for our commercial division, ensuring seamless service and installation experiences for our customers.

Main Responsibilities
  • Logistics and Inventory Management
    • Track and manage inventory for out-of-orbit installations and service needs, ensuring availability of required equipment and parts.
    • Coordinate shipping or delivery of equipment to third-party installers or directly to customers as needed.
  • Scheduling and Coordination
    • Schedule and dispatch service technicians for routine maintenance, repairs, and urgent service calls.
    • Act as the primary point of contact for all out-of-orbit (non-standard zone) service-related inquiries.
    • Prioritize service requests based on urgency and customer impact.
  • Installation Planning and Execution
    • Coordinate installations for out-of-orbit customers by liaising with third-party installers.
    • Ensure all installation requirements are met, including equipment delivery, site preparation, and customer communication.
    • Maintain accurate records of installation schedules, third-party contracts, and associated costs.
  • Customer Engagement and Support
    • Respond promptly to customer inquiries related to service and installation.
    • Provide updates on technician or installer schedules and address any concerns or delays.
    • Serve as the escalation point for complex service issues, working to resolve them efficiently.
  • Reporting and Analysis
    • Maintain detailed records of all service and installation activities in the company's CRM or service management system.
    • Generate reports on service performance, out-of-orbit costs, and installation timelines.
    • Work closely with internal teams to optimize processes and improve customer satisfaction.

The estimated salary for this role is $60,000 - $70,000 per year, depending on experience.



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