Logistics and Customer Experience Manager

3 weeks ago


Fall River, Massachusetts, United States Bluedrop Water Full time
Job Description

The Logistics and Customer Experience Manager plays a critical role in ensuring seamless water service operations for Bluedrop Water's commercial division. This individual is responsible for scheduling service technicians, coordinating with third-party installers, and managing all service-related calls that fall outside of standard service zones.

This position requires strong problem-solving skills, a customer-first attitude, and the ability to manage third-party relationships and negotiate effectively. The ideal candidate should have proven experience in service coordination, dispatch, or a related logistics role, and be proficient in CRM or service management software, as well as Microsoft Office Suite.

Key Responsibilities:

  • Schedule and dispatch service technicians for routine maintenance, repairs, and urgent service calls.
  • Act as the primary point of contact for all out-of-orbit (non-standard zone) service-related inquiries.
  • Prioritize service requests based on urgency and customer impact.

Customer Communication:

  • Respond promptly to customer inquiries related to service and installation.
  • Provide updates on technician or installer schedules and address any concerns or delays.
  • Serve as the escalation point for complex service issues, working to resolve them efficiently.

Estimated Salary: $70,000 - $90,000 per year.



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