Commercial Installation and Service Specialist

2 days ago


Fall River, Massachusetts, United States Bluedrop Water Full time
About the Role

We are seeking a highly organized and customer-focused Commercial Installation and Service Specialist to join our team at Bluedrop Water. As a key member of our commercial division, this individual will be responsible for scheduling service technicians, coordinating with third-party installers, and managing all service-related calls that fall outside of standard service zones.

The ideal candidate should have strong analytical skills for tracking performance and optimizing processes, as well as flexibility and adaptability in a dynamic work environment. Additionally, proficiency in CRM or service management software, as well as Microsoft Office Suite, is required.

Responsibilities:

  • Schedule and dispatch service technicians for routine maintenance, repairs, and urgent service calls.
  • Act as the primary point of contact for all out-of-orbit (non-standard zone) service-related inquiries.
  • Prioritize service requests based on urgency and customer impact.

Logistics Management:

  • Track and manage inventory for out-of-orbit installations and service needs, ensuring availability of required equipment and parts.
  • Coordinate shipping or delivery of equipment to third-party installers or directly to customers as needed.

Estimated Salary: $65,000 - $85,000 per year.



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