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ECM Program Administrator
2 months ago
Position Overview
ROLE SUMMARY
The Enhanced Care Management (ECM) Program Administrator is a pivotal role focused on the maintenance, administration, and supervision of both front-end and back-end program processes. This includes aspects of quality control, compliance monitoring, and team collaboration.
This position functions in a dynamic environment where multiple responsibilities are managed simultaneously. A high degree of organizational, technological, and communication skills is essential. The individual in this role will play a key part in conveying information to management and will be a trusted source for insights regarding program activities. The Program Administrator will serve as a bridge between the Street Medicine team and the Cal-AIM initiatives, ensuring that individuals from diverse cultural backgrounds receive appropriate resources and support. This role is funded through a grant for a duration of 18 months.
KEY RESPONSIBILITIES
- Perform administrative tasks for the Enhanced Care Management and Street Medicine teams.
- Ensure clear and consistent communication with staff regarding program meetings, community resources, and reporting requirements.
- Collaborate effectively with other team members as directed by leadership.
- Evaluate and process Cal Aim referrals for ECM and Community Supports-Housing Navigation & Tenancy Services.
- Utilize Microsoft Excel for essential data tracking and reporting.
- Gather data for Cal-Aim programs, program usage, and operational analytics.
- Prepare reports for leadership and stakeholders as needed.
- Develop and refine policies and procedures.
- Manage a caseload of Enhanced Care Management clients.
Position Requirements
A. Educational Background
- Bachelor's degree in Social Work, Public Health, Human Services, or a related field is required.
B. Experience and Qualifications
- Minimum of one (1) year of experience in a multicultural community-based environment, with basic proficiency in computer applications (Microsoft Office-Outlook, Excel, Word, Teams, Email).
- Preferred comprehensive knowledge of Cal-Aim Programs.
- Strong communication skills and a commitment to providing a positive experience for patients and their families.
C. Skills and Knowledge
- Fluency in English, both written and verbal, is required; bilingual in Spanish is preferred.
