Field Services Director
5 days ago
**Job Summary**
HOH Water Technology is a leading provider of water treatment services, seeking an experienced Field Services Director to lead our field services team. The successful candidate will provide strategic leadership and management, driving exceptional customer service and operational efficiency.
Key Responsibilities:
- Develop and execute a strategic plan for field services aligned with company objectives.
- Mentor and energize field service personnel for career development, engagement, and retention.
- Participate in leadership team duties, including routine meetings and strategic off-sites.
- Facilitate team meetings, performance reviews, and manage field service teams workloads alongside Area Service Managers.
- Create accountability for continuous improvement programs and company initiatives.
- Ensure technical development and support within field service management and the broader field Service team.
- Develop and maintain strong relationships with key customers to enhance loyalty.
- Implement forward-thinking retention strategies and monitor customer loyalty indicators.
- Lead and mentor the field services team in account management and client relationship enhancement.
- Monitor and manage financial performance, focusing on service gross margins and profitability.
Requirements:
- Bachelor's degree in Business Administration, Engineering, or a related field.
- Minimum of 5 years of experience in a managerial role within field service operations.
- Direct experience in industrial water treatment preferred; CWT certification is a plus.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proven track record of achieving high levels of customer satisfaction and operational efficiency.
- Ability to analyze financial and performance data to drive decision-making.
- Must be able to communicate in English and ability to read proficiently in English.
- Must be legally authorized to work in the U.S.
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