Patient Experience Specialist

4 weeks ago


Harlingen, Texas, United States Planned Parenthood of Michigan Full time
Planned Parenthood South Texas is a leading provider of women's health services in the region. We are seeking a highly skilled Patient Experience Specialist to join our team. As a Patient Experience Specialist, you will play a critical role in ensuring that our patients receive exceptional care and service. Your primary responsibility will be to facilitate the patient's process from arrival to departure, ensuring that our commitment to equitable, excellent, non-judgmental care is evident in each patient's experience. You will also be responsible for conducting STI/HIV assessments, patient education, testing, and referrals as needed. Additionally, you will refer patients to other community agencies and services as appropriate. The ideal candidate will have excellent customer service skills, with the ability to provide an exceptional patient experience for all. You will also have excellent communication and interpersonal skills, with the ability to interact well with all patients, guests, co-workers, and supervisors. Bilingual in Spanish is preferred. You will be fully functional in general computer use, with the demonstrated ability to effectively maintain complete and accurate Electronic Health Records (EHR). You will also possess good work habits, be sensitive and competent regarding issues of multiculturalism, and be comfortable with issues of sexual and reproductive health. The Patient Experience Specialist is a full-time position with day-time hours. We offer excellent benefits, including medical, dental, vision, disability, and life insurance, paid holidays, paid time off, a 401k retirement plan, and more. At Planned Parenthood South Texas, we are committed to providing a welcoming and inclusive environment for all individuals. We strongly embrace diversity and appreciate the differences each individual brings to our organization. We are an organization of inclusion, with equity, equality, and respect given to all individuals, regardless of their race, ethnicity, color, national origin, citizenship, language, religion, sex/gender, gender identity or expression, sexual orientation, age, physical characteristics, disability, genetic information, marital or relationship status, pregnancy or pregnancy-related conditions, socioeconomic position, military/veteran status, or any other characteristic protected by law. We are an equal opportunity employer and welcome applications from diverse candidates. Please visit our website to learn more about our organization and the important work we are doing.

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