Quality Improvement Specialist

3 weeks ago


Hackensack, New Jersey, United States Hackensack Meridian Health Full time
Job Title: Quality Improvement Specialist

At Hackensack Meridian Health, we are committed to delivering exceptional patient care and improving the quality of our services. We are seeking a highly skilled Quality Improvement Specialist to join our team.

Job Summary

The Quality Improvement Specialist will work closely with our Regional Chief Quality & Safety Officer, HMH Vice President Clinical & Nursing Quality, HMH Patient Safety Officer, and local Director of Patient Safety & Quality to provide leadership for quality & safety improvement initiatives. This role will collaborate with HMH initiative-focused groups, clinical transformation services, and quality councils to achieve transformational and sustainable outcome improvements using project/program management, process and system mapping, reliability science data-driven strategies, evidence-based best practices, and quality improvement strategies.

Key Responsibilities
  • Facilitate and lead highly functioning teams organized around quality & safety initiatives.
  • Develop methods of engaging and developing team members in the work of quality & safety initiatives and improvement measures.
  • Identify improvement priorities specific to each HMH initiative-focused improvement work, clinical transformation service, or quality council based on evidence-based practice, taking into consideration regulatory requirements and accrediting agencies such as CMS, Pay for Performance, The State of New Jersey Department of Health, and The Joint Commission.
  • Bring safety and quality events, concerns, and needs to local morning safety huddle.
  • Encourage event reporting and transparency related to events, concerns, needs, processes to identify precursor and safety events.
  • Identify & implement data-driven strategies to ensure team's success.
  • Utilize the Quality Scorecard to drive improvements by the HMH initiative-focused improvement work, clinical transformation service, or quality council.
  • Provide expert knowledge, leadership, and mentoring in patient safety & quality initiatives utilizing safety and high reliability science.
  • Strategize with personnel at all levels to develop and coordinate patient safety programs. Provide coaching and hands-on support of quality and safety strategies.
  • Create and maintain timely and thorough progress reports that include key driver diagrams, run charts, and PDSA testing documentation.
  • Develop metrics and report key quality & safety metrics to accurately demonstrate improvement in safety & quality across the medical center and network.
  • Provide timely, actionable feedback and reports to clinical, administrative, and support staff on all safety & quality initiatives.
  • Analyze and investigate event reports related to assigned clinical area.
  • Ensure appropriate referral and follow-up for events including escalation for regulatory reporting.
  • Increase transparency, reinforce high reliability, and advance the safety culture by participating in and facilitating safety huddles, patient safety activities, just culture reinforcement, and shared learning.
  • Facilitate the NPSF RCA-2 process as needed. Provide leadership, guidance, support, and direction resulting in shared learning within designated clinical areas and across the institution and network.
  • Advance the science of safety and quality improvement through dissemination of methods, results, and lessons learned from improvement projects.
  • Present improvement methods and results at local, national, and international forums.
  • Monitor standards of practice to ensure compliance with codes of internal and external regulatory and accrediting agencies including: a. The Joint Commission b. NJS and Federal Codes (i.e.: DOH, OSHA) c. Professional review organizations.
  • Effective trend analysis of performance data with comparison over time to internal and external benchmarks to identify improvement opportunities, and progress.
  • Coordinate and mentor team members in quality projects. Coordinate and assist the performance improvement work of the unit councils.
  • Attend root cause analysis meetings as specific to HMH initiative-focused group, clinical transformation service, or quality council focus area.
  • Direct patient and team member safety by identification of actual or potential safety issues.
  • Advance & enhance professional growth and development through seminars, workshops, and professional networking opportunities to maintain and extend expertise.
  • Adhere to the standards identified in the Hackensack Meridian Health's organizational competencies.
Qualifications

We are seeking a highly skilled and experienced professional with a strong background in quality improvement and patient safety. The ideal candidate will have:

  • Bachelor's degree in healthcare or health science.
  • 5 years of experience in healthcare.
  • Proficiency in the use of computer applications and software including Outlook, Word, PowerPoint, Excel.
  • Excellent written and oral communication skills with ability to present to various levels within the organization.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking to make a difference in the lives of our patients and team members, please apply today



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