Optical Care Specialist

2 days ago

Holbrook, Massachusetts, United States EssilorLuxottica Full time
Job Title: Licensed Optician

At EssilorLuxottica, we're committed to delivering exceptional eye care and exceptional customer experiences. As a Licensed Optician, you'll play a vital role in helping us achieve this goal.

Key Responsibilities:
  • Welcome and engage with customers, setting clear expectations and delivering personalized service.
  • Custom fit glasses and precision place prescriptions in lenses, ensuring accurate and high-quality results.
  • Act as a leader in optical acumen, providing expert advice and guidance to customers and colleagues alike.
  • Take and record measurements, accurately adjust and fit eyewear with attention to detail, ensuring finished eyewear meets standards and customer needs.
  • Assist team members with complex product needs and prescriptions, providing support and expertise as needed.
  • Utilize technology effectively, despite time pressure and customer volume, demonstrating exceptional product knowledge and tool usage.
  • Proactively identify and resolve issues, ensuring customer satisfaction and exceeding expectations.
  • Manage time and prioritize tasks effectively, achieving exceptional results on Brand KPIs and competencies.
  • Maintain a clean, attractive, and organized store environment, taking pride in our visual merchandising and store appearance.
  • Identify and report safety opportunities, demonstrating safe work practices and a commitment to employee well-being.
  • Embody a resourceful, self-motivated, and results-driven mindset, with a desire for continual learning and improvement.
  • Adhere to company policies and procedures, including discounts, promotions, and inventory management.
Requirements:
  • High School graduate or equivalent.
  • State licensure.
  • Optical dispensing experience.
  • Strong customer service skills, including communication, listening, and team building.
  • Knowledge of current store merchandise.
  • Strong basic math skills.
  • Awareness of current fashion trends.
  • Selling skills, including the ability to use and carry an iPad/tablet.
  • Familiarity with POS, computers, and calculators.
  • Embracing new technology and change.
Preferred Qualifications:
  • Previous customer service and retail experience.

We offer a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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