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Mortgage Loan Servicing Associate
2 months ago
Shellpoint Mortgage Servicing (SMS) stands as one of the leading non-bank mortgage servicing firms in the United States. We cater to a diverse clientele, including financial institutions and real estate investment entities, managing their mortgage loan portfolios effectively.
Our core responsibility involves servicing these loans, which encompasses collecting mortgage payments from homeowners, managing tax and insurance disbursements, and assisting homeowners facing financial difficulties to regain their standing.
Key Responsibilities:- Manage Payoff Requests
- Execute departmental tasks related to Payoffs
- Conduct Verification of Mortgage
- Process Returned Mail
- Handle Privacy Notices
- Oversee Verification of Mortgage requests
- Meet departmental benchmarks for productivity and accuracy
- Perform additional duties as assigned by management.
Essential Functions:
The aforementioned responsibilities are crucial to the role and necessitate an on-site presence, as they cannot be performed remotely. The company emphasizes the importance of in-person engagement for effective oversight, training, collaboration, and overall productivity. Tasks not marked as essential may still require partial on-site attendance to fulfill the role satisfactorily.
Qualifications:
- High school diploma or equivalent is required.
- A Bachelor's degree is preferred.
- 0 - 2 years of relevant experience is desirable.
Skills and Competencies:
- Proficient in MS Word, MS Excel, and MS Outlook.
- Strong work ethic, high productivity, and meticulous attention to detail are essential.
- Ability to quickly learn and adapt to new skills and tasks.
- Excellent written and verbal communication skills, along with strong follow-up abilities and a sense of accountability.
- Superior organizational skills and the capacity to manage multiple tasks effectively while adapting to changing priorities.
This description aims to accurately reflect the position's requirements but does not imply that these are the only responsibilities associated with the role. Management retains the right to modify, add, or remove duties as necessary.
By applying for this position, candidates acknowledge that this role requires an on-site presence.
Company Benefits:- 15 Paid Time Off (PTO) days, increasing to 18 after the first anniversary
- 9 Paid Holidays
- Employee Engagement Initiatives
- Comprehensive Benefits Package including Medical, Dental, Vision, Life, and Disability Insurance, along with a 401(k) Plan featuring company matching
- Performance-based Incentives
- Pet Insurance
- Opportunities for Advancement
Community Engagement:
Our Corporate Social Responsibility initiative, Newrez NOW, encourages employees to take active roles in their communities through various programs, including volunteering and philanthropy.
Eligible employees are granted 1 Volunteer Time Off (VTO) day, allowing them to participate in a volunteer event of their choice.
Employee Matching Gifts Program:We offer a dollar-for-dollar match for employee donations to eligible non-profit organizations, up to $1,000 per employee.
Newrez Grants Program:
Employees have access to a giving portal, providing numerous resources to find opportunities for donating time or financial contributions.Equal Employment Opportunity:
We are proud to be an equal opportunity employer, celebrating the diversity of our workforce, including differences in race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We believe that diversity enhances our workplace.
