Director of Lodge Operations

3 days ago


Scotrun, Pennsylvania, United States Great Wolf Lodge Full time

We are seeking a highly skilled and experienced Director of Lodge Operations to join our team at Great Wolf Lodge. In this role, you will be responsible for assisting the General Manager in driving operational excellence throughout all functions, outlets, and attractions of the lodge.

Key Responsibilities:

  • Oversee Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club, and Retail Departments
  • Assist Directors in accomplishing human resources objectives by overseeing recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining efforts
  • Communicate job expectations, planning, monitoring, appraising, and reviewing job contributions

Requirements:

  • Associates degree in Hospitality, Business, or related field; or equivalent combination of education and experience
  • Minimum 5 years leadership experience in hospitality at department/division director level
  • Minimum 2 years developing and implementing annual budgets, forecasting revenues and expenses, and generating plans to meet expected margins
  • Leadership experience in 2 or more relevant functions/departments across the business
  • Demonstrated proficiency in Microsoft Office suite
  • Successful completion of criminal background check and drug screen

Preferred Qualifications:

  • Strong financial acumen
  • Significant customer service experience
  • Strong problem-solving and organizational skills
  • Attention to detail and ability to exceed quality standards
  • Enthusiastic and positive energy

Estimated Salary: $150,000 per year



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