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Lead Property Operations Manager

2 months ago

Minneapolis, Minnesota, United States Aeon Full time
Job Overview

Organization Background

Aeon is a nonprofit organization dedicated to the development, ownership, and management of quality, affordable housing in urban areas. Since its inception, Aeon has successfully constructed or renovated thousands of housing units, providing essential stability to numerous individuals and families each year. At Aeon, we firmly believe that everyone deserves a place to call home. The challenge of homelessness is pressing, and many individuals face financial hardships that threaten their housing security. Together, we are committed to boldly creating and preserving quality, affordable homes for those in need. Join us in making a meaningful impact.


Position Summary

We are in search of a seasoned property management expert with outstanding leadership, financial acumen, strategic planning, and customer service capabilities to become a part of our team. This proactive and results-oriented individual will thrive in a dynamic work environment overseeing properties in the South Minneapolis area. The Senior Site Manager will report directly to the Portfolio Director.


Key Responsibilities Include:


Relationship Management

  • Collaborate with Aeon staff and external partners to assist residents in maintaining housing stability and achieving their housing goals.
  • Ensure that residents receive exemplary service in a supportive and welcoming atmosphere.
  • Lead customer service initiatives with cultural sensitivity, addressing the diverse needs and expectations of residents, staff, vendors, and community members.

Team Leadership

  • Enhance staff effectiveness through continuous training, mentoring, and timely performance management.
  • Encourage professional development by guiding team members to participate in relevant seminars and training opportunities.
  • Conduct annual performance evaluations for all team members.
  • Document all disciplinary actions in accordance with policies and procedures.
  • Utilize delegation to manage time effectively and cross-train staff.
  • Ensure accurate time reporting.

Financial Oversight

  • Assist in the formulation of annual operating budgets for assigned properties.
  • Generate monthly financial variance reports.
  • Support the development of annual capital expenditure forecasts to safeguard and enhance assets.
  • Monitor and collect property receivables effectively.
  • Manage expenses to maximize property profitability.

Asset Maintenance and Contractor Supervision

  • Oversee the maintenance and upkeep of properties by leading the maintenance team.
  • Regularly monitor and ensure the timely completion of resident and common area work orders.
  • Inspect properties for potential hazards or liability issues as needed.
  • Continuously review vendor invoices and performance.
  • Communicate with vendors regarding performance issues and invoice discrepancies.
  • Prepare for and oversee quality inspections, including regulatory compliance checks.

Leasing and Marketing

  • Achieve occupancy targets as established by the organization through effective marketing strategies.
  • Process applications and retain residents through affirmative marketing practices.

Administrative Oversight

  • Ensure the selection, training, and performance of employees meet organizational standards.
  • Maintain property files and records in compliance with regulatory and organizational policies.
  • Continuously enhance management and technical skills.

Qualifications

  • A minimum of 3+ years of experience in multi-site multifamily property management with a proven ability to foster teamwork and enhance performance across multiple locations.
  • Experience with Tax Credit and Section 8 programs is essential.
  • Demonstrated success in managing a minimum of 200 housing units and leading teams of at least 3 staff members.
  • Strong financial analysis skills, including property budgeting and reforecasting, with meticulous attention to detail.
  • Experience working with individuals affected by mental health issues, substance use, poverty, and trauma is advantageous.
  • Proven leadership and community-building skills with staff, residents, and community stakeholders.
  • Ability to engage in culturally responsive interpersonal communication.
  • Resourceful problem solver with a commitment to excellence, customer service, and loyalty to the mission of Aeon.
  • Strong work ethic with the capacity to prioritize and manage a diverse workload in a fast-paced environment.
  • Commitment to diversity, equity, and inclusion initiatives.
  • Valid driver's license, reliable vehicle, and insurance are required.
  • Physical Requirements:
    • Ability to lift up to 10 lbs.
    • Ability to reach above and below shoulder height.
    • Ability to sit and stand for extended periods.
    • Ability to conduct property tours, including inspections of grounds and facilities.
    • Ability to file and enter data into a computer for prolonged periods.
    • Ability to work in various weather conditions.

Compensation and Work Environment

Compensation is based on experience, and Aeon offers a comprehensive benefits package, including medical, dental, vision, life insurance, short-term and long-term disability, retirement plans, generous paid time off, and an employee assistance program. This full-time role typically follows a Monday to Friday schedule during daytime hours, with some flexibility to meet the needs of the position and staff. Participation in the management on-call rotation is required approximately every 5-6 weeks, which includes making management decisions during on-call periods. This position is primarily in-person and will be based out of designated properties, with occasional work at other locations.


Aeon values a diverse workforce and encourages individuals from various backgrounds, including those with disabilities, BIPOC communities, the LGBTQ+ community, and other underrepresented groups, to apply.


Aeon is an Equal Opportunity / Affirmative Action Employer.

We welcome applications from employees and residents alike.