Customer Experience Representative
5 days ago
Gemini, Inc. is seeking a highly skilled Customer Experience Specialist to join our team in a dynamic and fast-paced environment. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities- Customer Service: Provide timely and effective support to clients via phone, email, and in-person interactions.
- Problem Resolution: Identify and resolve client issues in a professional and courteous manner.
- Product Knowledge: Develop and maintain in-depth knowledge of our products and services to effectively address client inquiries.
- Communication: Communicate effectively with clients, colleagues, and management to ensure seamless service delivery.
- Team Collaboration: Work collaboratively with cross-functional teams to achieve business objectives and improve customer satisfaction.
- Education: High school diploma or equivalent required; two years of post-high school education preferred.
- Experience: One year of customer service experience required; two years of customer service experience preferred.
- Skills: Excellent communication and problem-solving skills; ability to work in a fast-paced environment; proficiency in computer software and systems.
- Competitive Pay: $18.60 per hour, with opportunities for advancement and professional growth.
- Benefits Package: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Professional Development: Opportunities for training and development to enhance your skills and career.
Gemini, Inc. is a leading provider of signage manufacturing services, committed to delivering exceptional quality and customer service. Our company values include Customer Commitment, Teamwork, Respect, Diversity, Stability, and Stewardship. We are an Equal Opportunity Employer and welcome applications from diverse candidates.
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