Retail Sales Associate

6 days ago


Aberdeen, Maryland, United States The UPS Store #6643 Full time

The Customer Service Representative at The UPS Store #6643 delivers exceptional customer experiences by providing accurate information on products and services, and expertly advising customers on best-value options. This role requires a friendly and genuinely helpful demeanor, a professional appearance, and a high school diploma or GED. The ideal candidate has previous retail sales experience, strong computer and internet skills, and a fast learning ability.

Key Responsibilities:

  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of customer shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate equipment, software, and devices in an expert fashion and teach others
  • Maintain a clean, organized, and safe working environment
  • Perform other duties as assigned

Qualifications:

  • High school diploma or GED required
  • Retail/customer service experience
  • Good communication and people skills
  • Able to cross-sell and up-sell products and services
  • Excellent packing skills
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds

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