Dispensary Operations Manager
4 weeks ago
Ascend Wellness Holdings is seeking a highly skilled and experienced Dispensary General Manager to lead our retail store sales, operations, and responsibilities. As a champion for change, you will prioritize multiple tasks, manage your time effectively, and treat people with respect and integrity.
Key Responsibilities:- Recruit, hire, and staff the dispensary by attracting top talent with diverse skills.
- Coach and develop associates to maximize their success.
- Ensure onboarding and continued training and education for all staff.
- Analyze key business metrics, create action plans, and gain buy-in from the team.
- Lead weekly manager meetings and monthly team meetings to ensure effective communication.
- Manage P&L, driving sales growth while controlling expense budgets.
- Direct workforce management activities, including inventory management and loss prevention.
- Oversee operational execution, ensuring compliance with state laws and regulations.
- Develop and drive proactive internal compliance controls and processes.
- Foster positive relationships with regulators, inspectors, and law enforcement personnel.
- Ensure all required reports and audits are executed on time.
- Lead customer loyalty and engagement initiatives, creating emotionally engaging experiences.
- Direct visual standards and product buys from wholesale partners.
- Ensure website and live menu are up to date and maintained to brand standards.
- Lead and champion change and innovation in a fast-paced environment.
- Manage and motivate staff, including hiring, firing, performance management, and recognition.
- Train, direct, and appraise staff.
- Create daily work schedules for proper employee utilization.
- Plan and organize workload and staff assignments.
- Issue written and oral instructions, assign duties, and examine work for correctness and conformance to policy and procedures.
- Demonstrated success managing single or multiple location P&L responsibility.
- Knowledge of or willingness to learn state-specific cannabis laws and regulatory compliance.
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
- Ability to manage and prioritize multiple projects and meet deadlines.
- Excellent interpersonal skills, friendly and outgoing demeanor, and conflict resolution skills.
- Treats people with respect, keeps commitments, inspires trust, and upholds organizational values.
- Observes and adheres to regulatory, safety, and security procedures.
- Must be 21 years of age or older.
- Bachelor's degree from a four-year college or university, and over five years' experience in multiple location leadership, high-volume retail sales, or equivalent combination of education and experience.
Ascend Wellness Holdings is a vertically integrated cannabis cultivator, processor, and provisioning center operator with assets in multiple states. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are committed to improving the quality of our patients' lives by offering unrivaled quality, consistency, and meticulously curated products that satisfy our customers' unique needs.
We are an equal opportunity employer and celebrate the population of differences. We do not discriminate in our hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
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