ServiceNow IT Service Management Developer Hybrid

2 weeks ago

Columbia, South Carolina, United States University of Maryland Medical System Full time
Job Description

The University of Maryland Medical System is seeking a highly skilled ITSM Developer to join our team. As an ITSM Developer, you will be responsible for designing, developing, and implementing technical solutions on the ITSM platform to support the organization's business goals and objectives.

Key Responsibilities:
  • Work with stakeholders to research, analyze, and implement enterprise-wide solutions to support business goals and objectives.
  • Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Change Management, Service Catalog, Knowledge Management, Self-Service Portals, and integrations.
  • Maintain Forms, Reports, Views, Workflows, Groups, and Roles, including custom Roles when necessary.
  • Coordinate application and platform upgrades, including robust and complete test models.
  • Troubleshoot and resolve problems; orchestrate and automate tasks.
  • Design and develop solutions that leverage ITSM modules such as HR, ITSM, Discovery, CMDB, Knowledge, and ITOM using configuration and custom JavaScript.
  • Coach and train co-workers, and maintain working relationships to coordinate development and maintenance of the ITSM system.
  • Lead discovery sessions and process definitions with stakeholders and developers.
  • Develop Reports, Dashboards, and analytical reports supporting business objectives and summarization of activities and trends.
Qualifications:
  • HS Diploma and 3+ years of experience as a ServiceNow Administrator/Developer in an enterprise environment.
  • 5+ years of experience in IT Service Management Process, Design, and Administration (may include the 3+ years of experience as a ServiceNow Administrator/Developer).
  • 3+ years of RESTful or SOAP web services.
  • 3+ years of experience with HTML and JavaScript.
  • 3+ years of experience with key technologies relevant to ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
  • ServiceNow Certified Systems Administrator (CSA).
Preferred Qualifications:
  • Bachelor's degree in information systems, Business Administration, or related field.
  • ITIL Foundations Certification.
  • Agile Training/Certification.
  • ServiceNow Certified Implementation Specialist (CIS).
  • ServiceNow Certified Application Developer (CAD).
  • Asset Management Experience.
  • ITBM Experience.
Knowledge, Skills, and Abilities:
  • Strong demonstrated understanding of ITSM configuration process including health, maintenance, building, and configuring UI policies, actions, scripts, pages, and business rules.
  • Strong demonstrated understanding of the ServiceNow platform and underlying modules.
  • Strong demonstrated understanding of ITSM processes.
  • Strong demonstrated ability to build tables, views, dashboards, UI navigation principles.
  • Strong demonstrated ability to build complex workflows including the use of JavaScript and other configuration scripts in a ServiceNow environment.
  • Strong demonstrated ability to define SLAs within the environment.
  • Strong demonstrated ability to create/develop service catalog items, record generators, orders.
  • Strong demonstrated ability to create reports and integrating them into distributed dashboards.
  • Strong demonstrated analysis and problem-solving skills to assess customer needs and determine appropriate solutions.
  • Strong demonstrated ability to create users, roles, and maintain cost-effective and secure user management.

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