Automotive Service Consultant

4 weeks ago


Oconto Falls, Wisconsin, United States S & L Ford Full time

Service Advisor Role Overview

S & L Ford is seeking a highly skilled individual to fill the Service Advisor role. The Service Advisor will be responsible for delivering exceptional customer service, managing customer inquiries and concerns, and coordinating service appointments for our automotive service department.

Key Responsibilities:

  • Interact with customers to understand their service needs and provide accurate information
  • Recommend appropriate automotive services and solutions based on customer inquiries and concerns
  • Schedule service appointments and communicate appointment details to customers
  • Coordinate with service technicians to ensure timely completion of repairs and maintenance
  • Provide status updates to customers regarding the progress of their vehicle service
  • Handle customer complaints and resolve issues in a professional and satisfactory manner
  • Maintain accurate records of customer interactions, service appointments, and vehicle service history

Requirements:

  • Prior experience in a customer service role, preferably in the automotive industry
  • Strong communication and interpersonal skills
  • Ability to effectively prioritize and manage multiple tasks
  • Attention to detail and strong organizational skills
  • Knowledge of automotive systems and repairs is a plus
  • Proficient in using computer systems and software

Benefits:

  • $60,000 - $80,000 per year salary range
  • Healthcare coverage
  • 401(k) retirement plan
  • Paid time off
  • Career development opportunities
  • Holiday pay

About S & L Ford:

S & L Ford is a leading automotive dealership located in Oconto Falls, Wisconsin. With a focus on customer satisfaction, we provide a wide range of quality vehicles and exceptional automotive services. Our dedicated team is committed to delivering a positive and rewarding experience to our customers.



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