Veterinary Client Support Specialist

1 week ago


Auburn, Alabama, United States Auburn Full time
Position Overview

Position Information

Requisition Number: TES2027P

Department: Clinical Sciences

Division: College of Veterinary Medicine

Position Title: Veterinary Client Support Specialist

Estimated Weekly Hours: 20-40

Assignment Duration: 1 year

Job Summary

This is an ongoing job posting that will be filled as the need arises.

The Veterinary Client Support Specialist is responsible for administrative tasks related to animal healthcare and treatment. This role includes processing invoices and payments, managing incoming phone inquiries, and providing assistance to the veterinary team. The specialist will facilitate the admission and discharge processes for clients' animals at the veterinary teaching hospitals.

Temporary Employment Services (TES), a division of the Auburn University Department of Human Resources, serves as an internal support center to address the temporary staffing needs of the university. TES aims to provide qualified and dedicated temporary staff across various roles to fulfill the university's operational requirements. Temporary positions are typically filled for several reasons, including:
  • Covering for regular employees who are temporarily unavailable
  • Providing additional support during peak workload periods
  • Assisting with special projects
  • Seasonal employment
  • Addressing urgent staffing needs
Joining TES offers an excellent opportunity to demonstrate your professional capabilities while contributing to Auburn University and gaining valuable experience in higher education.

Note: AU student employees are not eligible for TES positions.

Key Responsibilities
  • Greet clients upon arrival, register animals requiring medical attention, and verify client and patient information.
  • Ensure all necessary documentation is completed, gather medical records from other facilities as needed, and notify the clinical team of patient arrivals.
  • Maintain regular communication with the clinical team regarding client and patient needs.
  • Handle and screen incoming phone calls.
  • Provide information and assistance to callers and visitors regarding clinic procedures.
  • Determine the appropriate course of action or referral based on inquiries.
  • Communicate admissions information, fees, discharge dates, and clinic services to clients.
  • Facilitate timely and appropriate discharges for clients.
  • Address any outstanding accounts or financial follow-ups.
  • Confirm that clients have no further clinical questions.
  • Assist clinicians with patient examinations and record-keeping under supervision when necessary.
  • Adhere to the standards set by the American Animal Hospital Association and the policies of the College of Veterinary Medicine.
Minimum Qualifications
  • High School Diploma or equivalent
  • Experience in a medical office setting
Preferred Qualifications
  • Experience in a referral veterinary practice is highly desirable.
  • Strong written and verbal communication skills, including public speaking and customer service.
  • Familiarity with medical software such as electronic medical records and practice management systems.
  • Education beyond high school from an accredited institution is preferred.
  • Excellent stress management and critical thinking abilities.
Salary Range: $16.00/hour based on experience

Work Hours: Typical shifts are Monday to Friday, 7:30 AM to 4:30 PM, with some flexibility required. Total hours per week can vary based on availability.

EEO Statement: Auburn University is committed to fostering an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities, and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

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