Operations Manager

1 month ago


Maplewood, Minnesota, United States ABM Industries Full time

Job Summary:

The Operations Manager will oversee the daily operations of a designated work team on a specific account and shift. This role is responsible for ensuring productivity levels and customer service requirements are met, as well as ensuring front-line employees comply with safety, quality, and compliance standards.

Key Responsibilities:

  • Monitor and direct agents to perform duties according to Standard Operating Procedures.
  • Ensure future schedules are complete, including days off, vacations, and call-offs.
  • Manage employee lunches and breaks.
  • Assist managers with ordering supplies.
  • Conduct SWOP Audits and GoSpot Checks.
  • Conduct daily, weekly, and monthly facility inspections, providing feedback to clients and associates.
  • Conduct daily employee engagement audits, documenting discussions with team members.
  • Maintain safety awareness and ensure an acceptable safety record.
  • Schedule and assist in training/orientations for new employees as needed.
  • Perform administrative tasks assigned by the Manager.

Requirements:

  • Able to lift, lower, push, and pull objects up to 50 lbs., unassisted.
  • Ability to stand, climb, bend, stoop, and crouch for extended periods.
  • Valid Driver's License for positions requiring driving the company vehicle.
  • Count and read, write, and speak English.
  • Able to work flexible hours.
  • Follow all 3M and ABM policies and procedures.

Essential Functions:

  • Perform cleaning tasks.
  • Delegate miscellaneous requests to custodians.
  • Manage a minimum of 15 custodians.
  • Coordinate and assign WO as required.
  • Coordinate and delegate daily project work with the team.
  • Maintain effective and frequent communication with the Associate Manager.
  • Flexibility in covering positions when team members are absent.
  • Report repairs, compactor readings, and low inventory levels.
  • Train and develop team members.
  • Follow all safety policies and procedures.
  • Maintain knowledge on operating equipment and using chemicals.
  • Operate and maintain all cleaning equipment.
  • Conduct routine inspections/Swops.

ABM Industries is an Equal Opportunity Employer.


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