Spa and Fitness Team Member

7 days ago

New York, New York, United States Mandarin Oriental, New York Full time
Job Description

Job Title: Pool Operations Manager

Job Summary:

Mandarin Oriental, New York is seeking a highly skilled and experienced Pool Operations Manager to join our team. As a key member of our spa and fitness department, you will be responsible for ensuring the smooth operation of our pool facilities, maintaining high standards of cleanliness and safety, and providing exceptional customer service to our guests.

Key Responsibilities:

  • Manage the daily operations of the pool facilities, including water testing, chemical balancing, and equipment maintenance.
  • Ensure the pool area is clean and safe for guests, including regular cleaning of the pool, deck, and surrounding areas.
  • Monitor and maintain the chemical levels in the pool and vitality pools throughout the day.
  • Handle pool chemicals in a safe manner throughout the day and according to the MSDS sheets.
  • Responsible for cleaning the pool and vitality pools.
  • Conduct pump room walkthroughs and record data.
  • Report dysfunctional equipment to Spa Management and utilize the Hotel Service Optimization System (HotSOS) system.
  • Maintain inventory of supplies for the operations of the fitness center and spa on a weekly and monthly basis.
  • Maintain a high standard of appearance and personal hygiene as implemented by Spa Management and MOHG uniform standards.
  • Assist in all areas of fitness/spa as and when necessary.
  • Bring and retrieve operational items from hotel rooms and different hotel floors.
  • Work in guest rooms when requested.
  • Be adaptable and accountable for all actions.
  • Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by Spa Management.
  • Maintain the cleanliness of the entire fitness center/spa in particular the changing rooms, locker rooms, bathrooms and toilets, showers, heated facilities, relaxation areas, fitness center, pool and treatment suites.
  • These should be kept in a clean, organized and sanitary manner at all times in accordance with the Standards and Procedure and Health and Safety Standards.
  • Assist in receiving and transporting spa deliveries from purchasing and stocking of spa/fitness items.
  • Fold linen and removal of soiled linen throughout the day.
  • Have attention to detail and be able to arrange spa/fitness items in a decorative manner including but not limited to (fruits, guest product amenities, beverages and food amenities).
  • Assist in the smooth flow of the guests journey throughout the day.
  • Aid therapists in setting up for treatments and clearing away after.
  • Ensure locker rooms are stocked with clean linen and robes at all times and remove soiled linens in a timely manner.
  • Transport linen bins and received shipments from our laundry company.
  • Transport dirty linen to the appropriate areas and keep out of guests view.
  • Ensure all guest amenities, bathrooms amenities and shower amenities are clean and stocked at all times.
  • Ensure that all beverage and food amenities are stocked throughout the day.
  • Assist with cleaning of pool area throughout the day.
  • Attend to guests in both the relaxation, waiting areas, fitness centre and pool ensuring that they are comfortable as well as offering refreshments.
  • Proactively offer assistance to all spa guests when necessary.
  • Pass along pertinent information at the end of shift.
  • Cover breaks on both 35/36 floor as business deems necessary.
  • Work with the hotel departments: in-room dining, engineering, concierge/front desk, reservations, housekeeping, valet, purchasing.
  • Operate, maintain, and clean mechanical equipment for pool operation including but not limited to water filtration and chemical purification systems, intake and outlet valves, chemical feeders, pumps, compressors, seals, vacuum equipment, and chlorine metering devices.
  • Regulates water temperature and levels.
  • Determines and implements preventive maintained program for pool operation.
  • Ensure non-mechanical pool equipment meets code specifications.
  • Coordinates walk-through inspections of pool facilities and takes necessary corrective action.
  • Oversees shut down for annual and emergency maintenance procedures.
  • Monitors building operations and insures sanitation codes are met.
  • Stores toxic chemicals.
  • Sanitizes swim decks and acid washes pool, decks, gutters, and filters.
  • Vacuums pool floors.
  • Replaces underwater lights.
  • Cleans the scum line on men and women's vitality pool and main swimming pool.
  • Prepare and maintain log sheets used for daily water testing, work requests, facility reports, and pool service and other reports.

Requirements:

  • Must possess a good written and verbal command in the English Language.
  • Must have a current Lifeguard Certification and keep certification current while employed with MOHG.
  • Must have a yearly CPR for the Professional Rescuer Certification including AED Defibrillation Training.
  • Must have a current Certified Pool Operator (CPO) certification and keep current while employed with MOHG.
  • Expiration periods and recertification determined by New York City and State Law.

Working Conditions:

The Pool Operations Manager will work in a fast-paced environment with frequent interruptions. The position requires standing for long periods, lifting, bending, and walking. The Pool Operations Manager will be required to work in a variety of temperatures and humidity levels.

Benefits:

Mandarin Oriental, New York offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off.

How to Apply:

Interested candidates should submit their resume and cover letter to [insert contact information].

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