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Financial Aid Advisor

1 month ago

Houston, Texas, United States The College of Health Care Professions Full time
Job Title: Assistant Director of Financial Aid

Are you passionate about helping students navigate the financial aid process? Do you have a strong understanding of federal and state regulations impacting Title IV funding? We're seeking an experienced Assistant Director of Financial Aid to join our team at The College of Health Care Professions.

Key Responsibilities:
  • Meet with students and families to determine financial aid eligibility and provide guidance on financial aid-related applications and documents.
  • Review ISIRs to identify verification or C code requirements and assist with the process of following up, collecting, and reconciling documentation needed to resolve verification and C code obstacles.
  • Perform entrance and exit counseling with students, completed within 30 days after a student's last day of attendance.
  • Work cooperatively with staff in the Admissions Department to provide outstanding customer service to prospective and current students and their families.
  • Collect and process financial aid funding in a timely and compliant manner.
  • Create and present budgets to students and package their financial aid awards, monitoring subsequent aid disbursements to ensure timely crediting to student accounts.
  • Maintain accurate and compliant financial aid files, demonstrating institutional compliance with federal, state, and accreditation agency requirements.
  • Complete weekly financial aid reports and provide daily updates to the Director of Financial Aid.
  • Provide excellent customer service by responding clearly, accurately, and timely to student questions or concerns.
  • Determine and schedule follow-up action as needed to resolve financial aid issues.
  • Monitor daily activities to ensure compliance with departmental procedures and policies, as well as requirements imposed by federal, state, or accrediting entities.
  • Manage on-campus events and delegate responsibilities to ensure proper representation by the Financial Aid Department.
  • Assist the Director of Financial Aid in effectively managing a team to achieve departmental goals, such as collections on past due accounts.
  • Assist with training and coaching necessary to help existing Financial Aid Advisors meet performance expectations.
  • Assist with leading weekly team trainings and planning team-building activities.
  • Assist the Director of Financial Aid in collecting, drafting, and finalizing informational reports for submission to the Corporate Office.
  • Actively assist the Director of Financial Aid with the hiring, on-boarding, training, and Financial Aid Department staff members.
  • Lead the Financial Aid Department in the absence of the Director of Financial Aid.
Requirements:
  • Bachelor's degree preferred, or combination of education and experience.
  • Minimum of 3-4.5 years' experience in financial aid working in a post-secondary institution.
  • Wide knowledge of federal and state regulations impacting Title IV funding.
  • Basic knowledge of CampusVue database (preferred).