Hotel Operations Manager
4 days ago
We are a hospitality company that prioritizes caring for people so they can be their best. Our culture is built on the principles of trust and care, where every individual has the opportunity to thrive.
Salary$69,900 per year, plus opportunities for growth and development.
Job DescriptionThe Front Office Manager is responsible for overseeing the front desk operation, including staff training, inter-departmental communication, and scheduling. This role requires strong leadership abilities, excellent communication skills, and a commitment to ensuring guest satisfaction.
Key Responsibilities- Plan and manage the hotel's Front Office operations, including short-term and long-term planning.
- Develop and recommend budget plans, labor cost objectives, and manage within approved plans.
- Maintain accurate guest room inventory.
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures.
- Perform tasks of a Front Office Staff as needed to facilitate service.
- Ensure all operations and cash handling are done according to policies and procedures.
- Maintain effective communication with the housekeeping department.
- Stay up-to-date on prices, rates, specials, packages, programs, and train staff accordingly.
- Analyze, investigate, and resolve guest complaints.
- Create expectations, lead people, manage processes, and hold individuals accountable for agreed-upon activities and timelines.
- Evaluate and adjust staffing levels to meet customer service goals.
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