Fitness Industry Ambassador
6 days ago
Discover a rewarding career opportunity at Planet Fitness Inc., where you can make a positive impact in people's lives. As a Member Services Representative, you will be the face of our brand, providing exceptional customer experiences and creating a Judgement Free Zone for our members.
About Us
At Planet Fitness Inc., we're passionate about helping people achieve their fitness goals while promoting a healthy lifestyle. Our team is dedicated to providing an outstanding experience for our members, and we're looking for talented individuals like you to join us.
Job Description
We're seeking a highly motivated and enthusiastic Member Services Representative to join our team. As a key member of our front desk team, you will be responsible for:
- Greeting members, prospective members, and guests with a smile and ensuring they feel welcome and valued.
- Providing exceptional customer service, responding to queries, and resolving issues in a timely and professional manner.
- Taking prospective members on tours of our facilities, showcasing our Judgement Free Zone and highlighting the benefits of membership.
- Handling all front desk-related activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
- Promoting sales of tanning lotions and memberships, and creating connections with the community.
Requirements
To be successful in this role, you'll need:
- A customer service background or equivalent experience.
- Basic computer proficiency and excellent communication skills.
- A passion for fitness and health, as well as a positive attitude and enthusiasm.
- Experience in sales, with a proven track record of meeting targets and exceeding expectations.
- Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
Physical Demands
The physical demands of this role include continual standing and walking during shifts, as well as occasional lifting up to 50 pounds.
Career Advancement
We offer opportunities for career advancement and professional growth, with many of our managers starting out in this role. If you're ambitious and driven, we want to hear from you
Equal Opportunities Employer
Planet Fitness Inc. is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from qualified candidates regardless of age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Estimated Salary: $40,000 - $60,000 per annum (dependent on location and experience)
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