Field Service Specialist
2 weeks ago
Somic Packaging, Inc. is seeking a skilled Field Service Technician to join our team. As a key member of our service team, you will be responsible for the safe, proper, and efficient installation, commissioning, and service of our machinery at customer facilities and in-house.
Key Responsibilities:
- Troubleshoot complex mechatronics, electrical controls, and mechanical issues
- Set and fine-tune parameters according to customer specifications and arrangements
- Understand mechanical movements, timing, and positioning, and know how adjustments impact other areas and functions of the machine
- Provide detailed documentation, including daily reports and weekly service reports
- Complete preventive maintenance, maintenance, and repair work at customer locations
- Serve as Project Manager and Tech Support during installations
- Communicate effectively with customers on-site
- Perform administrative tasks, per checklist and documentation
- Train customer personnel on-site
- Install and set-up SOMIC equipment
- Ensure customer satisfaction of all services provided
- Perform equipment performance analysis and recommendations for improvements
- Maintain safe working habits in all facets of the job
- Represent SOMIC professionally with current and potential customers
- Perform PLC, HMI programming, and logic adjustments in conjunction with Engineering
- Travel 75%-90% of the time
Requirements:
- Completed Technical Degree from 2- or 4-year program in Mechatronics, Industrial Automation Technology, Robotics, Electronics, or comparable
- Automated case packaging experience is a must
- 3+ years of experience in the installation, commissioning, and troubleshooting of complex machines and systems
- Knowledge of electrical engineering, control technology, pneumatics, and mechanics
- Functional knowledge of PLCs with ability to troubleshoot and resolve minor issues
- Safe, structured, and reliable work approach, entrepreneurial mindset
- Excellent customer service skills
- Ability to work independently, with a confident manner
- Professional appearance and strong communication skills
- Able to work under pressure and be flexible
- Must be fluent in English
- Must have a valid class D driver's license and US Passport required
- Must be self-motivated with a positive, can-do attitude
Benefits:
- Flexible working hours
- Pleasant working atmosphere
- 16 Days of annual PTO
- 10 Paid Company Holidays
- Medical, Dental, and Vision
- Health Spending Plan (with Employer contributions)
- Employer-paid Life/AD&D, Short & Long Term Disability
- Voluntary Life/AD&D – Employee, Spouse, and Children
- 401K
- Safety Glasses Allowance (prescription and non-prescription)
- Safety Boots Allowance
- Employee Referral Incentives
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