Enterprise Network Support Specialist
3 days ago
Simplify the client experience as an Enterprise Technical Support professional at TEKsystems. As a key member of our 24/7 operations center, you will provide frontline assistance to business clients who subscribe to our voice, video, data, and managed services.
Estimated Salary$55,000 - $70,000 per year
Key ResponsibilitiesYou will excel at connecting with clients, troubleshooting potential technical issues, and proactively addressing situations by providing step-by-step directions towards a resolution. You will collaborate with other departments, such as Network Operation Centers (NOCs), Network Engineering or Field and Client Account teams to accelerate the resolution process.
RequirementsWe are looking for a knowledgeable and confident individual with 2+ years of general network/telecommunication troubleshooting experience and a customer-focused background in a Contact Center or Technical Support role. Your top skills should include:
- Experience working in a fast-paced environment with multiple priorities and deadlines
- Excellent communication and problem-solving skills
- Ability to work effectively in a team environment
- Strong analytical and technical skills
We offer a competitive salary, health, dental, and vision benefits, and opportunities for career growth and development.
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