Bilingual Campus Information and Visitor Services Shift Lead
1 week ago
About the Position:
We are seeking a highly skilled and experienced Bilingual (English/Spanish) Campus Information and Visitor Services Shift Lead to provide leadership on the day-to-day operations of the Information Desk and Switchboard.
Responsibilities:
- Provide leadership on the services and day-to-day operations of Campus Information and Visitor Services at a primarily assigned Campus Information and Visitor Services area on the Fairfax Campus.
- Give guidance to Campus Information and Visitor Services Student Assistant and Team Lead staff at a primarily assigned Campus Information and Visitor Services Area on the Fairfax Campus.
- Assist in the hiring, onboarding, scheduling, evaluating, disciplining, and termination of Campus Information and Visitor Services staff.
- Provide direct training on day-to-day expectations, including customer service, resources, emergency procedures, and desk operations.
- Communicate performance expectations and address concerns in a timely manner to Campus Information and Visitor Services staff.
- Conduct bi-weekly 1:1 meetings with staff.
- Lead monthly All-Staff meetings.
- Ensure all hours of operation are staffed, including finding coverage when replacement staff is needed.
Requirements:
- Prior demonstrated leadership and/or workplace experience, including supervision of people, tasks, and/or projects.
- Strong, fluent communication skills (both speaking and listening) in both Spanish and English.
- Experience interacting with patrons in person and over the phone in a positive and professional manner.
- An ability to work independently with integrity, including attention to detail, flexibility, and organization.
- An ability to balance multiple priorities in a deadline-driven environment.
- An ability to use Microsoft Word, Excel, and conduct research online.
Preferred Qualifications:
- Knowledge of George Mason University or other higher education institutions with a willingness to learn about the University, its resources, and services.
- Experience interviewing, hiring, and onboarding new employees.
- Experience delivering performance feedback (including but not limited to performance evaluations).
- One year as a Student Assistant or Team Leader with Campus Information and Visitor Services.
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