Campus Information and Visitor Services Shift Lead

2 months ago


Reston, Virginia, United States Commonwealth of Virginia Full time
About the Position

We are seeking a highly skilled and experienced Shift Lead to join our team at the Office of University Branding. As a Shift Lead, you will provide leadership on the day-to-day operations of the Information Desk and Switchboard, including management of Student Assistant and Team Leader staff.

Responsibilities
  • Exhibit a high level of customer service and provide training and guidance to staff on positive customer service practices.
  • Answer and transfer phone calls, distribute materials and supplies, and provide information on all aspects of Mason.
  • Provide leadership on the services and day-to-day operations of Campus Information and Visitor Services, including giving guidance to staff and assisting with hiring and onboarding.
  • Lead the update of area Reference Manuals and training materials, maintain employment records, and complete tasks and directives from supervisors and directors.
Requirements
  • Prior demonstrated leadership and/or workplace experience, including supervision of people, tasks, and/or projects.
  • Strong, fluent communication skills in both Spanish and English.
  • Experience interacting with patrons in person and over the phone in a positive and professional manner.
  • Ability to work independently with integrity, including attention to detail, flexibility, and organization.
Preferred Qualifications
  • Knowledge of George Mason University or other higher education institutions.
  • Experience interviewing, hiring, and onboarding new employees.
  • Experience delivering performance feedback.


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