Insurance Operations Assistant

4 days ago

Burbank, California, United States HUB International Full time
About Specialty Program Group

Specialty Program Group (SPG) is a leading wholesale and managing general agency division of HUB International, a global insurance broker. SPG operates as a holding company, acquiring and managing best-in-class underwriting businesses under distinct brands.

About Monarch E&S

Monarch E&S, a division of SPG Insurance Solutions, is a rapidly growing property and casualty insurance wholesaler and managing general agency based in Burbank, CA, with branches in MA and FL. We specialize in small to mid-market E&S commercial and specialty personal lines risks, serving retail agencies across the country.

Job Summary

We are seeking an experienced Insurance Operations Assistant to join our team. The ideal candidate will possess excellent customer service skills and technical knowledge of commercial lines E&S products. As a technical resource to our binding and brokerage team, you will work closely with our in-house underwriter to request and review underwriting information, process endorsements, quotes, and bind orders.

Key Responsibilities
  • Provide timely and accurate audits, binders, and endorsements, managing all company correspondence.
  • Respond promptly to requests from the brokerage team, underwriters, retailers, or managers regarding account servicing issues.
  • Develop professional relationships with clients and underwriters to enhance new and ongoing business relationships.
  • Follow departmental procedures with accuracy, efficiency, and compliance standards.
  • Act as liaison between clients and the underwriter to manage account documentation.
  • Initiate cancellation and non-renewal notices according to statutory and contractual requirements.
  • Maintain suspense systems and follow up on receipt of policies, endorsements, inspections reports, correspondence, claims, etc.
  • Maintain current knowledge of the insurance industry through attendance of virtual workshops, seminars, literature reviews, and/or formal continuing education.
  • Perform inspections ordering and renewals in the company portal.
  • Other duties as assigned.
Requirements
  • One year of wholesale insurance experience.
  • State-specific insurance license.
  • High school graduate required; college courses preferred.
  • Must have experience and knowledge of Commercial Lines E&S products.
  • Previous work experience in insurance underwriting, customer service, with a successful track record.
  • Positive attitude and enjoys helping others through frequent phone and email communication.
  • Excellent written and verbal communication skills.
  • Ability to work well under pressure to meet tight deadlines in a fast-paced environment.
  • High level of adaptability to meet the needs of various situations.
  • Strong organization skills, with a high level of detail orientation.
  • Proficiency in Microsoft Word and Excel and various rating portals.
  • Technical Assistant experience or three years of general insurance experience.
Preferred Qualifications
  • Five years' experience with property and casualty lines of business.
Work Location

This work location can be hybrid or remote. Preferred working hours to support Pacific Standard Time zone.

Disclosure

The expected salary range for this position is $25-$28 an hour and will be impacted by factors such as the successful candidate's skills, experience, and working location, as well as the specific position's business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages, which could include health/dental/vision/life/disability insurance, FSA, HSA, and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity, and commissions for some positions.

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