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Revenue Cycle Training Coordinator

2 months ago

Owensboro, Kentucky, United States Owensboro Health Full time

Position Overview

This role at Owensboro Health is dedicated to enhancing the knowledge and skills of personnel across the Revenue Cycle departments.

Key Responsibilities:

  • Designs and implements engaging training programs for Epic systems tailored for end users.
  • Applies effective adult learning principles and training methodologies utilizing Epic modules and associated applications.
  • Delivers both technical and operational training to new and existing employees on the functionalities of the Epic system within Revenue Cycle.
  • Sets training objectives and develops structured programs that include practical exercises and assessments of knowledge.
  • Works collaboratively with internal and external IT teams to uphold professional standards and quality assurance processes.
  • Supports daily operations, analytics, system evaluations, and produces a monthly communication update.
  • Oversees project management, team activities, and training timelines.
  • Engages in planning sessions with the Epic education team and provides continuous assistance to users.
  • Delivers support through in-person, phone, and remote channels while ensuring streamlined workflow processes.
  • Utilizes analytical tools to pinpoint knowledge deficiencies, identify team members needing guidance, and ensure effective application usage.
  • Contributes to instructional design, team development, and problem-solving initiatives for Epic application users.

Qualifications:

  • A minimum of an Associate's degree in a relevant field is required upon hire.
  • Relevant experience may be accepted in place of a degree.
  • At least 2 years of pertinent experience is required.
  • No specific licensure, certification, or registration is necessary.

Essential Skills and Attributes:

  • Possesses strong critical thinking abilities and sound judgment.
  • Capable of working with minimal supervision.
  • Able to thrive in a demanding environment and take appropriate actions.