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Configuration Management Specialist

2 months ago

Massachusetts, United States Cold Chain Technologies Full time

JOB TITLE:

Engineering Change Specialist

ABOUT US:

Cold Chain Technologies is a premier global provider of cutting-edge thermal packaging assurance products, digital solutions, and services dedicated to the transport of temperature-sensitive materials, primarily catering to the pharmaceutical, biotech, diagnostics, healthcare, and medical device sectors. With over 50 years of expertise in safeguarding product integrity during transit, CCT has established itself as the most innovative and dependable provider for the largest global life sciences companies, experiencing robust growth over the years. Today, CCT boasts the most extensive portfolio of products, including the largest digitally enabled parcel shipper fleet in the industry. Additionally, CCT is at the forefront of offering high-performance, sustainable solutions that replace fossil fuel-based materials.

The company operates from its headquarters in Franklin, MA, and is ISO 9001:2015 certified. CCT also has facilities in various locations across the United States and is expanding its manufacturing and distribution capabilities in Europe, Latin America, and Asia. CCT's design and ISTA-certified testing laboratories are recognized industry-wide for their excellence.

JOB DESCRIPTION:

The Engineering Change Specialist role is a hands-on position focused on supporting configuration management, change management, and release management activities. This role collaborates closely with various departmental teams, including Quality, Engineering, Marketing, Manufacturing, and systems administrators, to facilitate necessary changes.

Key Responsibilities:

  • Evaluate, triage, and manage interactions with the engineering community and other departments to ensure the accuracy, completeness, and resolution of all Engineering Change Orders (ECOs) throughout the product lifecycle.
  • Process change requests utilizing SolidWorks PDM, PLM (Synergy or equivalent), and ERP (Epicor or equivalent) systems.
  • Collaborate with cross-functional teams to ensure proper implementation of changes, accurate versioning, and adherence to dispositions.
  • Monitor Engineering Changes through the review and release cycle, ensuring timely approvals and processing while maintaining correct configurations.
  • Work closely with the Manufacturing Change Specialist to guarantee data accuracy during the transition to Manufacturing and Epicor, occasionally acting as a backup.
  • Oversee changes to part/BOM data in ERP, enforcing governance processes and controls.
  • Follow up to confirm that changes were executed as specified.
  • Diagnose issues and provide guidance in resolving problems related to submitted change requests.
  • Administer the Configuration Management process in line with documented procedures.
  • Provide ongoing support to cross-functional personnel, delivering consistent service and sharing best practices with the PLM (Synergy) and ERP (Epicor) user community.
  • Prepare, schedule, and conduct Change Control Board (CCB) meetings.
  • Represent Document Control in meetings.
  • Develop and implement process improvements related to software configuration and deployment.
  • Collaborate with IT and other departments through projects, meetings, and daily interactions to ensure PDM and ERP systems are configured to support efficient Change Management workflows.
  • Provide assistance and training to users as needed.
  • Be adaptable to changes in duties, responsibilities, and activities as required.

Requirements:

  • Bachelor's Degree in Engineering, Business, or Information Technology, along with experience in a Quality Management System. Alternatively, an additional 4 years of relevant work experience is required in lieu of a Bachelor's degree.
  • Proven experience with change control and electronic document management systems.
  • Proficiency in Outlook, MS Word, Adobe (PRO), Excel, PowerPoint, Visio, and other MS software.
  • Ability to independently troubleshoot issues with electronic document management systems.
  • Strong problem-solving skills and the ability to manage multiple tasks while assisting internal customers.
  • Commitment to providing a high level of service to internal customers.
  • Comprehensive understanding of Bills of Materials (BOMs) and Bills of Operations (BOOs).
  • In-depth knowledge of manufacturing processes and material flow.
  • Thorough understanding of part activation and ECR/ECO processes.
  • Ability to read and interpret technical drawings.
  • Experience with ERP systems; knowledge of Epicor E10 ERP system is a plus.
  • Excellent written and verbal communication skills, along with strong organizational skills, attention to detail, and follow-up capabilities.

Other Requirements:

  • CMII certification is a plus but not mandatory.
  • Willingness to travel occasionally.