Customer Service Representative

2 months ago

Minneapolis, Minnesota, United States David's Bridal Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our clients.

Key Responsibilities
  • Customer Interaction: Welcome and interact with all customers in a friendly, positive, and professional manner, adapting your style to suit individual customer needs.
  • Service Delivery: Use all systems to manage customer flow and deliver a consistent Five-Star Customer Service experience.
  • Operational Tasks: Maintain all service vows, including being prepared, welcoming, meeting customer needs, and being there for all customers, including operational checklist tasks and meeting customer emotional and practical needs.
  • Team Collaboration: Proactively address customer concerns with confidence, knowing when to escalate and partner with leadership team members.
  • Product Knowledge: Communicate how alterations can play an important role in perfecting the dress for a client's event in partnership with Alterations.
  • Inventory Management: Engage in inventory management procedures by processing orders, receiving, and ensuring first-quality standards for all merchandise.
  • Cash Wrap Operations: Support all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated.
  • Visual Merchandising: Assist with all sales promotions and visual updates.
Requirements
  • Education: High school diploma or an equivalent degree or 1-2 years prior retail experience in an apparel, service, or specialty store environment.
  • Physical Demands: While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.
Benefits
  • Rewarding Environment: Competitive pay and a team-oriented work environment.
  • Team Bonus: Opportunities for bonuses and incentives.
  • Benefits Package: Comprehensive benefits package, including vision care, supplemental insurances, 401K program, and more.

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