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Cage Operations Supervisor

2 months ago

Elizabeth, Indiana, United States Caesars Southern Indiana Full time
Job Overview

PRIMARY RESPONSIBILITIES:
  • Oversees the Cage operations and staff during designated shifts.
  • Ensures adherence to IGC regulations, internal control submissions, and departmental policies.
  • Strives to exceed customer service expectations and fosters a culture of excellence among team members.
  • Mentors team members in essential operational and administrative skills. Optimizes the use of resources and ensures adequate staffing to meet business needs while safeguarding company assets.
  • Sets exemplary performance standards and motivates others to achieve similar goals.
  • Maintains the integrity and accuracy of the Cage department, including daily reconciliations and timely reporting of significant variances.
  • Manages daily cash reserves and coordinates bank orders as required.
  • Oversees inventory management and processes deposits of surplus currency. Confirms daily bank deposits.
  • Assists with closing procedures and reconciliations at the end of shifts.
  • Inputs data into the CMS, ensuring accuracy across all accounts.
  • Upholds confidentiality regarding all matters related to guests, team members, and business operations.
  • Guides and instructs assigned personnel in their job functions.
  • Acts as a role model for all employees consistently.
  • Performs additional duties as assigned.
EDUCATION AND EXPERIENCE:

A high school diploma or equivalent is required. Previous supervisory experience is preferred, with a minimum of one to two years in a casino cage or a related field.

SKILLS AND QUALIFICATIONS:

Qualified candidates should possess strong analytical, problem-solving, critical thinking, and decision-making abilities. Excellent communication skills (both verbal and written) and interpersonal skills are essential. The ability to lead and develop a team, along with a professional demeanor, is required. Candidates must demonstrate the highest level of integrity in all situations and understand the standards necessary for a regulated environment.

WORK ENVIRONMENT:
  • Ability to work independently.
  • Must be able to sit and/or stand for extended periods (minimum of four hours).
  • Exhibits a sense of urgency in task execution and meeting deadlines.
  • Must navigate throughout all areas of the casino, including stairs (minimum of 20 steps) or escalators.
  • Must be capable of lifting, carrying, or pushing a minimum of 40 lbs.
  • Must be able to stoop, kneel, bend, twist, turn, push, pull, grasp objects, and have the manual dexterity to operate a computer and other necessary office equipment.
  • Must tolerate environments with secondhand smoke, dust, loud noises, and bright lights.
  • Must be available to work varied shifts, including weekends and holidays as necessary.
Disclaimer:
This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the position. Management reserves the right to revise the current job or require that other or different tasks be performed when circumstances change.