Assistant Retreat Director

2 days ago


Lee's Summit, Missouri, United States Massage Heights - Summit Fair Full time
Job Overview

Massage Heights is seeking an experienced professional to join our team as an Assistant Retreat Director. This role is responsible for assisting the Spa Director in overseeing the daily operations of our Retreat, ensuring exceptional guest service, and driving team member satisfaction.

Key Responsibilities
  • Assist the Spa Director in supervising all aspects of Retreat operation, including revenue and profitability, inventory management, and brand systems execution.
  • Recruit, hire, train, develop, and retain employees to ensure a high-performing team.
  • Manage team member schedules to ensure proper execution of daily operations and provide coaching and role-playing to support membership sales.
  • Collaborate with the Spa Director to set individual team member and overall Retreat goals, and create an environment that fosters guest loyalty and exceptional service.
Requirements
  • Minimum 1 year of sales or retail management experience.
  • Self-starter mentality with leadership, organization, communication, and interpersonal skills.
  • Experience in training, coaching, and conflict resolution with employees.
  • Working knowledge of computers and standard software.
  • Basic business math skills.
Preferred Qualifications
  • Hands-on experience with Zenoti or similar spa POS software systems.
  • Understanding of spa environment and massage and skincare services.
  • Experience working in a franchise model.
About Massage Heights

Massage Heights is a national franchise chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired.

We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests' wellness goals through providing therapeutic and healing services.

Our company values include being Loyal, Authentic, Passionate, and Diligent.



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