Director of Nursing

About Heritage Biologics

Heritage Biologics is a pioneering home-infusion specialty pharmacy dedicated to delivering exceptional patient-centric care for rare and chronic diseases. Our founders, driven by their own experiences as rare-disease patients, recognized the need for a more personalized approach to healthcare. This led to the development of the world's first pharmacy patient experience program (Pharmacy Patient Experience – RxPx), designed to ensure accountable performance-driven care. Based in the Kansas City metropolitan area, Heritage Biologics is dual accredited and licensed in all 50 states.

Vision and Mission

Vision: Trailblazing a patient-centered healthcare experience that improves lives.

Mission: To empower healthcare stakeholders with preeminent patient-centered infusion & specialty pharmacy services.

Job DescriptionDirector of Nursing Job Summary

The Director of Nursing will report directly to the Senior Director of Operations. This key leadership role is responsible for coordinating nursing services for all active patients on service and promoting continual process improvement within the department. The Director of Nursing will execute nursing department initiatives in support of identified company goals and objectives.

Key Responsibilities

• Supervise all Heritage Biologics infusion nurses, facilitate orientation for new nursing staff, and coordinate ongoing training.
• Oversee the delegation of nursing services to contracted nursing agencies, ensuring that the quality of service is continuously evaluated. Serve as the main point of contact between Heritage Biologics and contracted agencies.
• Ensure all assigned RNs have access to up-to-date patient orders and clinical documentation.
• Actively promote open communication between nursing staff and patients, implementing process changes as appropriate to optimize communication.
• Implement plans to ensure all nursing documentation meets external accreditation and compliance standards.
• Actively seek a resolution to identified issues in the department and advocate for process changes, as necessary.
• Develop assessment tools to assist in measuring the performance of Heritage Biologics staff nurses and contracted nursing providers.
• Identify and implement nursing department performance objectives, implementing projects as necessary to support the performance improvement program.
• Maintain knowledge of trends, best practices, infusion therapy standards of practice, regulatory changes (Infusion Nurses Society, INS), and new technologies in home infusion; applies this knowledge to communicate policy, procedure, and resource changes to the leadership team.
• Coordinate with Quality to ensure nursing policies and procedures remain up to date with industry standards and internal processes.
• Support the efforts of implementation of new therapies, including limited distribution products, overseeing nurse training, competency programs, and patient education related to these therapies.
• Identify and implement necessary improvements to existing clinical training programs, as required.
• Collaborate with Operations and IT team members to develop customized assessments, per individual disease state or therapy type, specific to payer requirements, etc.
• Collaborate with the multidisciplinary team on new patient admissions, including nursing needs evaluation, initial assessment, and patient education.
• Facilitate ongoing care coordination for all active patients of Heritage Biologics receiving nursing services, including nurse scheduling confirmation.
• Support the Executive Leadership team on various projects and goals, as needed.
• Perform yearly performance evaluations for all direct reports.
• Support the Plano, TX pharmacy branch by serving as the Supervising Nurse, pursuant to the Licensing Standards for Home and Community Support Services Agencies (HCSSA).

Requirements and Qualifications

• Registered Nurse; must maintain an active and unrestricted nursing license in Kansas, Missouri, and Texas, preferably with a Compact Agreement.
• Minimum 4 years nursing experience in an infusion setting, home infusion setting preferred.
• Minimum 2 years in a nursing leadership role.
• Valid state driver's license, reliable automobile, and proof of current automobile insurance.
• Active Basic Life Support (BLS) Certification (Hands on skills session required).
• Competency in placement of peripheral IV catheters and accessing central venous access devices.
• Strong understanding of standard clinical procedures and nursing rules and regulations.
• Demonstrate a high degree of responsibility regarding accuracy and quality of work, ensuring excellent time management and organizational skills.
• Excellent and effective communication skills, both verbally and in writing.
• Proficient with Microsoft Office Suite or related software.
• Functional knowledge and use of electronic medical record systems.
• Soft Skills:
• Team Leadership: Ability to inspire and guide a team, fostering a collaborative and productive work environment.
• Conflict Resolution: Skill in addressing and resolving disputes or issues within the team or with external stakeholders.
• Mentoring: Capacity to coach and develop staff, providing feedback and support for their professional growth.
• Interpersonal Communication: Proficiency in interacting with various stakeholders, including patients, payers, and other departments.
• Presentation Skills: Ability to convey complex information clearly and effectively to executive management and other key stakeholders.
• Active Listening: Skill in listening to understand concerns, feedback, and needs, and responding appropriately.
• Decision-Making: Ability to make informed, data-driven decisions that align with organizational goals.
• Innovative Thinking: Capacity to think creatively and identify new approaches to improve revenue cycle performance.
• Negotiation Skills: Ability to effectively negotiate with payers and other stakeholders to resolve disputes and secure favorable terms.
• Accuracy: Meticulous approach to reviewing billing, coding, and compliance to ensure correctness and prevent errors.
• Quality Focus: Commitment to maintaining high standards in all aspects of the revenue cycle process.
• Adaptability & Flexibility: Skilled in adapting to industry changes, regulatory updates, and organizational shifts while maintaining an ability to remain effective under pressure and managing stress in fast-paced environments.
• Empathy: Ability to understand and address the needs and concerns of patients and payers with compassion.
• Service Excellence: Commitment to delivering outstanding service and support to internal and external stakeholders.

Preferred Qualifications

• Bachelor of Science in Nursing degree.
• Experience with infusing biologics and specialty pharmaceutical products.
• CRNI, IgCN, or other infusion credentialing.
• Meet the qualifications and conditions for the Supervising Nurse set out in the Texas Administrative Code Minimum Standards for all Home and Community Support Services Agencies (HCSSA).

Physical Requirements and Screenings

• Ability to lift and carry a minimum of 30 pounds.
• Physical screening complete with no limitations to performing job duties.
• Negative drug screen before start of first day.
• Immunizations, as required.
• Prior negative TB test and TB test/screening annually.
• Hepatitis B complete vaccination series or declination form.
• Physical Demands: The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
• While performing the duties of this job, the employee is regularly required to sit and stand, talk and hear.
• The employee is frequently required to stand; walk; use hands or fingers to handle or feel and reach with hands and arms.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from patients, regulatory agencies, etc.
• Mathematical skills: Ability to solve simple math problems and analyze numbers as they relate to necessary job functions.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.

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