Part Time Floor Leader
6 days ago
We are seeking a highly motivated and experienced Floor Leader to join our team at Lush Handmade Cosmetics. As a key member of our store management team, you will play a vital role in driving sales, delivering exceptional customer service, and leading a team of sales associates to achieve and surpass their goals.
Key Responsibilities:- Sales and Customer Experience: Utilize sales data and customer feedback to provide effective coaching and feedback to the sales team, and make necessary adjustments to the store layout to meet and exceed sales goals. Lead by example in delivering a world-class customer experience, including product demonstrations and consultations.
- Team Development: Train and coach sales associates on effective sales techniques and product knowledge to improve their performance and drive sales. Foster a culture of excellence in customer service and encourage open communication and collaboration among team members.
- Operational Excellence: Manage cash handling, including customer transactions, opening and closing the store, and reconciling cash drawers. Lead by example in terms of attendance and punctuality, and encourage the same from all employees.
- Visual Merchandising and Inventory: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales. Train team members on inventory best practices and support management with inventory tasks.
- Minimum 1 year of experience in customer service and sales, cash handling, and supervisory experience.
- Knowledge and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
- Experience with consultation-based customer service models.
- Experience analyzing sales metrics.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and diversity, equity, and inclusion initiatives.
$18.70-$18.70 USD per hour.
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