Litigation Support Services Manager

3 weeks ago

San Francisco, California, United States Covington & Burling Full time
Job Summary

Covington & Burling LLP is seeking a highly skilled Litigation Support Services Manager to join our team. As a key member of our Litigation Support Services Department, you will be responsible for managing and coordinating a team of litigation support analysts and professionals to provide high-quality, cost-effective litigation support services to our firm's matters.

Key Responsibilities
  • Identify and support document review tools and services, as well as other litigation support technologies, to ensure efficient and effective case management.
  • Coordinate and supervise staff to ensure high performance and adherence to firm policies, including maintaining appropriate staffing levels, making salary recommendations, and evaluating staff performance.
  • Assist in the planning, design, implementation, and maintenance of in-house and hosted litigation databases, including preparing estimates and coordinating with vendors.
  • Manage and coordinate the firm's litigation support and eDiscovery service provider relationships, ensuring timely and cost-effective delivery of services.
  • Work with Records and Facilities to ensure adequate physical space and facilities are available for case-related projects.
  • Monitor costs, productivity, quality, and performance of internal support efforts and hosted projects, identifying areas for improvement and implementing solutions.
  • Maintain current knowledge of outside service providers' capabilities and pricing for collection, processing, hosting, and production.
  • Design and deliver training on the use of litigation support technologies for all levels of LSS staff, lawyers, and paralegals.
  • Stay current on rapidly changing technology developments relating to litigation support, identifying opportunities for innovation and improvement.
  • Identify common case requirements and coordinate the preparation of standardized procedures, workflows, and materials, adhering to industry recommended practices.
  • Assign cases to LSS staff according to case needs and distribute workloads equitably, building teams to support large matters.
  • Uphold high standards of confidentiality, discretion, and integrity, particularly with respect to sensitive and confidential firm and client information.
Requirements
  • BA or BS degree required.
  • Minimum of 5 years of experience working in litigation support management in an AMLAW 100 firm or a top-tier litigation support services provider, with at least 2 years of supervisory experience.
  • Excellent communication, organizational, technical writing, and interpersonal skills, with a strong service orientation and ability to develop effective working relationships with others.
  • Ability to propose solutions to complex case challenges and advise on and perform document inventory, deduplication, search, and culling techniques.
  • Sufficient experience in case management to initiate and navigate vendor relationships on an escalated level for large or special-needs cases.
  • Proven ability to succeed as a team leader, coordinating tasks with others in the department and with vendors.
  • Experience supporting multiple document review tools, case and transcript management tools, and eDiscovery platforms.
  • Ability to work under pressure and propose solutions, with prior trial experience a plus.
Work Environment

Covington & Burling LLP is an equal opportunity employer and does not discriminate in any aspect of employment, including hiring, salary, promotion, discipline, termination, and benefits, on the basis of race, color, ethnicity, religion, national origin, gender, gender identity or expression, age, marital status, sexual orientation, family responsibility, disability, or any other improper criterion.

Covington will consider qualified applicants with arrest or conviction records for employment in accordance with applicable laws, including the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance.

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